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One location in Dornbusch
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Reviews
10.0 Wonderful
Oct 2023
6.0 Okay
Nov 2022
2.0 Poor
Oct 2022
2.0 Poor
Sept 2022
6.0 Okay
June 2022
6.8 Okay
June 2019
Cons:
I reserved a manual transmission car but was given an automatic. There were no other manual vehicles available at the time of pick-up. It could have been a better experience had the reserved car matched what was actually available.One location in Dornbusch
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Reviews
2.0 Poor
May 2019
Cons:
I got a phone call from Avis office in Frankfurt a day before my departure from the US to confirm that I would pick up a car from Frankfurt airport, not in downtown Frankfurt. I got to the airport and was told there was no car for me. I ended up renting a car from a different firm.2.0 Poor
Aug 2018
Cons:
We booked a car and I got my invitation confirmed but when I arrived there wes no car available! I booked at the last moment so someone could have contact me and tell me not to bother and come. I wasted an hour of walking and waiting for nothing!2.0 Poor
Aug 2017
Pros:
NothingCons:
There were no cars available even though the system approved the car booking. Hope nothing was charged on my credit card, I will check with my bank once back homeOne location in Dornbusch
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Reviews
2.0 Poor
Oct 2019
Pros:
Staff was friendly at the counter but the agency was horrible. Ended up having to go to another vendor to obtain a vehicle.Cons:
This is one of two car rental agencies that insists that you pay for the insurance policy even though you have other comprehensive coverage - this effectively doubles the cost of the rental. This was not apparent on the website. The staff person I dealt with indicated that it was present in "very very fine print." Both I and the person ahead of me who also appeared to be a seasoned traveler then had to make alternate arrangements. This cost me an additional two hours at the airport when I had a long drive to make after a long flight.4.0 Mediocre
June 2019
Pros:
Drop off was super easy, but pick up took a hour and I did not wait in a line.Cons:
The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have2.0 Poor
Apr 2019
Cons:
We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier4.8 Mediocre
June 2018
Pros:
Car was a Hertz, new RenaultCons:
The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.6.8 Okay
Sept 2017
Pros:
That we finally received a car.Cons:
I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.2.0 Poor
Aug 2017
Pros:
When I attempted to pick up the car I was informed that the credit card I used was insufficient and I'd have to purchase the additional insurance. The charge for the insurance more than doubled the amount quoted.Cons:
Dishonest business practices and attempting to squeeze every penny from me.One location in Dornbusch
One location in Dornbusch
One location in Dornbusch
One location in Dornbusch
One location in Dornbusch
Yes. Based on our information, ALAMO in Bahnhofsviertel is the cheapest car hire location in Frankfurt am Main. It is located at Intercity Hotel.
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