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One location in La Presa
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5.2 Fair
Oct 2019
Pros:
Only the car.Cons:
When I made the reservation it said protection was included, but at the pick up time, they charge me an additional cost for insurance at almost the price of my three day rental. It was 70 dlls more than the 28 for the rental price. Please notify this before when you announce a price.One location in La Presa
2 locations in La Presa
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4.0 Mediocre
Apr 2024
2.0 Poor
Apr 2024
2.0 Poor
Apr 2024
2.0 Poor
Feb 2024
2.0 Poor
Dec 2023
2.0 Poor
Dec 2023
One location in La Presa
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2.0 Poor
Mar 2024
2.0 Poor
Feb 2018
Cons:
At the time of pick-up there were no cars no other sizes nothing !!!! Just told me "Sorry"......2.0 Poor
Jan 2018
Cons:
my reservation was cancelled upon arrival3.2 Poor
Oct 2017
Cons:
Mexico has a long way to go in meeting US standards, even for US brands. No matter what you call to confirm, the extras accumulate. We reserved and PAID for a larger, newer Jeep SUV. We got a smaller, dirty, dented, old Nissan SUV. Despite calling ahead and confirming the details, they told us that despite my PLATINUM Mexican insurance, I would have to give a $15,000 USD deposit if I didn't purchase their third party insurance, billed separately, for 100% of the cost of my rental - doubling my cost. Additionally, they wanted a $1000 USD deposit - which i talked them down to $350 - also unplanned. And on return, they found about 10 hairs in the car where a dog sat on my lap for a few minutes outside my house. That was a $50 charge. Keep in mind that in Mexico, a premium car wash at a modern facility is $3-5 tops. I asked them for a brush and they refused. We then argued about the mileage, which was unlimited - he slipped a gas charge on that i had removed - since i returned the tank at 100% - filled just outside the location. Then he tried to charge for every scratch he found - which was all found on the pre rental check. It was a 30 minute return of arguing and gauging - very unpleasant and of course, you're in a rush to catch your flight.. Then he tried to tell me the charges were in USD and gave me an absurd exchange rate - 15.5 instead of 17. The rate is always in pesos - with your bank doing the conversion - so he would have reconverted back to pesos anyway. Very, very disappointing.4.8 Mediocre
Apr 2017
Cons:
They did not have the SUV we reserved and we had to go to Budget to get the car.One location in La Presa
One location in La Presa
2 locations in La Presa
One location in La Presa
Filters
Reviews
2.0 Poor
Jan 2017
Pros:
They charged me for a suppose scratch smaller than a the size of nail that I did not made. Also rented me a car with tires in very poor condition and I had to replace the car as the wires from the tires could already be seen from its wear.5.2 Fair
Dec 2016
Pros:
The car was clean and it got us from Tijuana to Loreto safely.Cons:
This was my first time using Thrifty to rent a car. They wouldn't be my first choice in the future, though the workers at the store were nice the car wasn't great. It didn't do well with any road that wasn't in perfect condition so the car ride was bumpy and loud. In addition the car didn't do well on gas. The bathroom facilities at Thrifty were disgusting as the toilet didn't work (left over bathroom waste was left in the toilet) and there was no running water or hand sanitizer so I'm not sure how coworkers washed their hands.Take a look at our extensive car hire location map to find the best car hire deals near you.