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5 locations in Pendleton Airport
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Reviews
10.0 Wonderful
Jan 2024
8.0 Very Good
Oct 2021
10.0 Wonderful
June 2021
Pros:
Attentive, helpful, and excellent customer service.8.0 Very Good
Jan 2021
Pros:
great service10.0 Wonderful
Aug 2019
Pros:
Great friendly helpful staff10.0 Wonderful
May 2017
Pros:
ServiceOne location in Pendleton Airport
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Reviews
6.0 Okay
May 2021
Pros:
Staff at the pickup were kind, helpful and friendly.Cons:
The reduced hours on both ends of the rental were very tricky to navigate and forced us to rent for two days for what was a one-day rental.2.0 Poor
Oct 2017
Cons:
I had an Avis rental scheduled for four days for $104.00, but I ended up getting charged over $440. I scheduled the pick up for 12:00 pm. the next day after I flew in to the Walla Walla Airport because the rental site was listed as closed after 6:00 pm. However, when I arrived they were open, so I checked in and asked if I could pick it up that evening and pay for an extra day. The desk clerk was very pleasant and worked on the reservation and told me that it would cost a little bit extra to re-reserve. When I returned the car in Spokane I discovered the $440 charge. The Spokane Airport Avis couldn't help me, and I've tried calling the Walla Walla location, but they never answer. The clerk could have informed me that the cost would more than DOUBLE to make the change, or she could have even rented me a car for one day and then linked the two reservations together.10.0 Wonderful
May 2017
Pros:
We were thrilled to get an upgrade to a Jeep. Thank you.10.0 Wonderful
Oct 2016
Pros:
Fast friendly and short walk to the car.Cons:
NothingOne location in Pendleton Airport
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Reviews
4.0 Mediocre
Jan 2024
10.0 Wonderful
July 2022
10.0 Wonderful
July 2018
Pros:
Very easy to rent and drop off. Walla Walla Airport makes it easy.8.4 Very Good
Sept 2017
Cons:
Car was not available until 2 hours after the booked time. Car was not cleaned of the previous customer’s french fries.5.2 Fair
Mar 2017
Pros:
The stated price was fairCons:
No one at pickup counter for 15 minutes. No walk around. Tank not full10.0 Wonderful
Jan 2017
Pros:
I have never had a quicker or more pleasant car rental experience. The first vehicle we got had mechanical issues and even the exchange process was so fast and easy that I went away happier.One location in Pendleton Airport
One location in Pendleton Airport
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Reviews
2.0 Poor
July 2020
Pros:
Hertz office closed. Went into the airport to rent vehicle and no one there. Just a sign that said call a number that was an answering machine for a Hertz office in Yakima. Called three times. Nobody ever called back.Cons:
If a car rental company is going to close during COVID, let your customers know. This was a major inconvenience and there is nothing a customer can do about it. Don’t rent cars from small airports during Covid, you won’t get one. Especially from these booking sites.4.0 Mediocre
Apr 2019
Cons:
The cars interior cleanliness was atrocious. Handling of the vehicle (while driving seemed a tad twitchy) and I’ll behaved8.4 Very Good
Jan 2018
Pros:
Location and ease of pick-up and return.Cons:
There was additional charge not in the agreement that I had to call Hertz about twice to have removed.10.0 Wonderful
Nov 2017
Pros:
Excellent, friendly service. No surprises.Cons:
Would be good to put owner's manual in car, as an unfamiliar vehicle sometimes has challenging dashboard and such.One location in Pendleton Airport