One hour delay. No Wi-Fi. Old aircraft. Nasty food
Was unable to check in online within 24 hours of departure
Overall, good flight and quiet cabin! Took the red eye home from Honolulu to LAX!
Couldn’t check in online. Unsure of terminal. Missed flight by minutes due to confusion and not being able to check in online pre flight.
Grumpy and rude gate attendant who was unwilling to help anyone who asked him for assistance. Too little leg room.
The food was lame for an almost 5 hour flight, but overall I had a good experience
VERY short notice (<24 hours) flight delay by 6 hours. Had to reschedule and pay more to book with another airlines.
Take off was one hour late! They were not able to supply a meal for a 6 hour flight!
I like Hawaiian Airlines, however the flight was canceled, which we only discovered upon arriving at the Sydney airport where one, out of several monitors stated the flight was canceled. After finally making contact with a representative in the office in the building, because there were no individuals to talk to at their check in counter, we were informed the flight had definitely been canceled, though no reason why was given. The office staff person said we had been rebooked on a Qantas flight into Los Angeles and on a United Flight from Los Angeles to Seattle. We would not have known this unless I had found the office person in their office to inform us of the rebooking. We arrived in Los Angeles to discover the United flight originally scheduled to depart Los Angeles at 7P.M. was delayed and would not be departing until 9:25 P.M. Again, no reason was given for the changed departure time. We did not arrive home until 4 AM the next morning.
Staff was friendly. It was a bit confusing with the regulations for Hawaiian on your website stating that each passenger has one carryon bag. There were people with a backpack, luggage and a shopping bag or purse they carried on the plane. It's probably because you charge for luggage, but doesn't anyone abide by the standard you set for carry on luggage? All in all the flight was pleasant.
Plane was good but was delayed. probably not AA fault but caused a 1 hour delay. Seating was cramped.
The staff were very helpful with lots of refreshments on offer. The toilets were clean. The seats were comfortable and entertainment was good. No complaints, it was excellent.
amazing! they were so kind and allowed us to sit on empty seats so we could stretch our legs and sleep good. Food is amazing as well plus dessert in the middle of the flight!
5 hour flight - full flight - not enough room to use my computer - slightly delayed - Admirals club was excellent quality food, drink made up for flight seating. No food offerred on flight, you ahd to prebook.
We experience delays on departure and connecting flights resulting in 14 hour to our next departure. We were accommodated with a night's stay but was only provided a 12 dollar meals accommodation. The airlines rules state.at least 50 dollars. In any case, it can not make up for the whole day missed on our vacation in Sydney Australia.
I can say I will not be taking this airline again any time soon. Seat were uncomfortable and too tight. Lack of chair screen and little overhead space.
American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.
Plane felt so crowded and tightly packed. The chair itself was not comfortable.
They attended to my needs as I couldn't walk and they provided a wheelchair for me.q
Poor availability of food. Cold cabin temperature. Extremely long waiting time for a flight attendant to respond to a call button signal.
Sydney (SYD)Australia
San Jose (SJC)United States