Overview

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The Norfolk Hotel

267 Hagley Road, Birmingham, United Kingdom
+44 121 454 8071

$45+

Overall guest ratings

5.3/10 OK
based on 2,591 reviews

Review highlights

  • 8.4
  • 5.8
  • 4.8
  • 4.4

Nearby

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    Amenities

    • Business centre
    • Internet
    • Wi-Fi
    • Meeting/Banquet facilities
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Storage available
    • Facilities for disabled guests
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    Reviews

    Guest reviews

    Overall rating

    5.2 OK
    based on 2,563 reviews
    • 8.4 "Location is great."
      7.1 "Great parking, according to 71%."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% thought parking was inexpensive."
      10.0 "Near to public transport, according to 100%."
      9.1 "91% enjoyed the restaurants & bars nearby."
    • 5.8 "Food is average."
      5.7 "Only 57% were satisfied with the menu."
    • 5.6 "Service is ok."
      5.8 "Only 58% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      5.2 "Only 52% thought the service was professional."
      5.0 "50% found the room service acceptable."
      5.4 "Hotel security was average, thought 54%."
    • 4.8 "Breakfast is below average."
      2.4 "76% said the breakfast was too expensive."
    • 4.4 "Vibe wasn't good."
      4.0 "60% criticized the unstylish hotel."
      1.6 "84% didn't like the unstylish hotel."
      4.0 "Unfriendly atmosphere, according to 60%."
    • 3.3 "Not very comfortable."
      3.2 "68% didn't like the uncomfortable beds."
      1.3 "87% thought it was too noisy."
      3.3 "67% criticized the small bathroom."
    • 2.8 "Awful rooms."
      1.7 "83% said rooms were dirty."
      2.6 "74% complained about the bathroom."
      0.3 "97% thought they were poorly maintained."
      3.2 "68% didn't like the uncomfortable beds."
      2.0 "80% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      1.8 "82% found problems with the furniture."
      1.8 "82% thought the tv was sub-standard."
      4.3 "For 57%, the rooms looked old."
      3.3 "67% criticized the small bathroom."
      1.1 "89% were unsatisfied with the kitchenette."
      3.1 "69% were disappointed with the minibar."
      3.6 "64% were unhappy with the view."
    • 2.7 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
      3.0 "70% thought it was overpriced."
    View all review categories

    Overall rating

    4.9 OK
    based on 973 reviews
    • 8.5 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
    • 5.2 "Service is ok."
      5.4 "Only 54% found the staff to be friendly enough."
      6.0 "60% said the reception staff was ok."
      5.2 "Only 52% thought the service was professional."
    • 4.7 "Breakfast is below average."
    • 4.6 "Vibe wasn't good."
      4.3 "57% criticized the unstylish hotel."
      1.5 "85% didn't like the unstylish hotel."
      3.8 "Unfriendly atmosphere, according to 62%."
    • 2.9 "Quite uncomfortable."
      2.8 "72% didn't like the uncomfortable beds."
      1.1 "89% thought it was too noisy."
      3.3 "67% criticized the small bathroom."
    • 2.9 "Awful rooms."
      1.4 "86% said rooms were dirty."
      2.8 "72% complained about the bathroom."
      2.8 "72% didn't like the uncomfortable beds."
      0.3 "97% thought they were poorly maintained."
      1.4 "86% had problems with the shower."
      1.9 "81% found problems with the furniture."
      1.7 "83% said the bathroom was dirty."
      1.9 "81% thought the tv was sub-standard."
      4.6 "For 54%, the rooms looked old."
      3.3 "67% criticized the small bathroom."
    • 2.7 "Disappointing internet connection."
      2.4 "76% said the wifi quality was bad."
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    Overall rating

    4.9 OK
    based on 384 reviews
    • 8.3 "Location is great."
      7.1 "Great parking, according to 71%."
      10.0 "City centre within easy reach, said 100%."
    • 5.6 "Service is ok."
      5.7 "Only 57% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
    • 4.9 "Breakfast is below average."
    • 4.4 "Vibe wasn't good."
      4.0 "60% criticized the unstylish hotel."
      1.7 "83% didn't like the unstylish hotel."
    • 3.2 "Quite uncomfortable."
      2.9 "71% didn't like the uncomfortable beds."
      1.1 "89% thought it was too noisy."
    • 2.5 "Awful rooms."
      1.7 "83% said rooms were dirty."
      2.5 "75% complained about the bathroom."
      0.2 "98% thought they were poorly maintained."
      2.9 "71% didn't like the uncomfortable beds."
      2.0 "80% had problems with the shower."
      1.8 "82% said the bathroom was dirty."
      1.6 "84% found problems with the furniture."
      1.6 "84% thought the tv was sub-standard."
    • 2.4 "Terrible amenities."
      2.4 "76% thought the building wasn't nice."
      0.5 "95% didn't like the architecture."
      2.9 "71% thought the facilities needed updating."
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    Overall rating

    5.4 OK
    based on 1,204 reviews
    • 8.5 "Location is great."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
      10.0 "Near to public transport, according to 100%."
    • 5.9 "Service is ok."
      6.4 "Only 64% found the staff to be friendly enough."
      6.1 "61% said the reception staff was ok."
    • 5.8 "Food is average."
    • 5.0 "Breakfast is mediocre."
      2.3 "77% said the breakfast was too expensive."
    • 3.8 "Vibe wasn't good."
      3.6 "64% criticized the unstylish hotel."
      1.4 "86% didn't like the unstylish hotel."
    • 3.6 "Not very comfortable."
      3.8 "62% didn't like the uncomfortable beds."
      1.2 "88% thought it was too noisy."
      5.0 "Only 50% said rooms were big enough."
      3.2 "68% criticized the small bathroom."
    • 2.9 "Disappointing internet connection."
      2.9 "71% thought it was overpriced."
      2.8 "72% said the wifi quality was bad."
    • 2.8 "Awful rooms."
      3.0 "70% complained about the bathroom."
      2.3 "77% said rooms were dirty."
      0.3 "97% thought they were poorly maintained."
      3.8 "62% didn't like the uncomfortable beds."
      2.4 "76% had problems with the shower."
      1.6 "84% found problems with the furniture."
      2.2 "78% said the bathroom was dirty."
      5.0 "Only 50% said rooms were big enough."
      1.9 "81% thought the tv was sub-standard."
      3.8 "For 62%, the rooms looked old."
      3.2 "68% criticized the small bathroom."
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