Overview

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Grand Mercure The Hills Lodge
Best Room Service

Cnr Windsor and Salisbury Rd, Castle Hill, NSW 2154, Australia
+61 296 803 800

$163+

Overall guest ratings

8.9/10 Excellent
based on 687 reviews

Review highlights

  • 9.6
  • 9.2
  • 8.9
  • 6.0

Good to know

  • Comfortable beds
  • Accessible parking
  • Friendly atmosphere
  • Friendly service

Nearby

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    About

    Grand Mercure The Hills Lodge is a classic Tudor style building set in beautifully landscaped gardens, just a 30 minutes drive from the centre of Sydney. Conveniently located near the Norwest Business Park, the lodge features 97 rooms, a restaurant, bar, heated swimming pool, steam room, day spa and four function rooms for up to 200 delegates. Adjacent to The Hills Lodge is a recreational centre which includes a health club, indoor rock climbing, ten pin bowling, a childrens playground and cafe.

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Facilities for disabled guests
    • Business centre
    • Laundry facilities
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Express check out
    • Cable or satellite TV
    • Air-conditioned
    • 24 Hour Front Desk
    • Babysitting/child care services (surcharge)
    • Free Internet
    • Pets not allowed
    • Free parking
    • Storage available
    • Wedding services
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall rating

    8.9 Excellent
    based on 687 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.4 "94% thought the service was very professional."
      9.4 "94% were happy with the room service."
    • 9.2 "Terrific location."
      9.4 "Great parking, according to 94%."
      10.0 "100% liked the proximity to shopping."
      10.0 "100% liked the proximity to sightseeing."
      9.3 "Easily accessible by car, said 93%."
      10.0 "100% thought parking was inexpensive."
    • 8.9 "Comfort level is high."
      9.1 "91% said the beds were comfortable."
      8.3 "83% thought rooms were spacious."
      8.8 "88% thought it was pleasantly quiet."
    • 8.9 "Vibe was good."
      9.5 "95% enjoyed the friendly atmosphere."
      10.0 "100% said it was a stylish hotel."
      8.2 "82% thought, the hotel was modern."
    • 8.8 "Generally very clean."
      8.9 "89% said rooms were clean."
      9.1 "91% thought it was clean."
    • 6.0 "Average value."
    • 5.9 "Breakfast is mediocre."
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    Overall rating

    8.8 Excellent
    based on 364 reviews
    • 9.5 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% said the reception staff was great."
    • 9.2 "Terrific location."
      9.5 "Great parking, according to 95%."
    • 8.9 "Comfort level is high."
      9.2 "92% said the beds were comfortable."
      8.2 "82% thought rooms were spacious."
      9.0 "90% thought it was pleasantly quiet."
    • 8.6 "Generally very clean."
      8.7 "87% said rooms were clean."
    • 8.5 "Vibe was good."
      9.1 "91% enjoyed the friendly atmosphere."
      10.0 "100% said it was a stylish hotel."
    • 6.4 "Breakfast is mediocre."
    • 6.1 "Average value."
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    Overall rating

    9.1 Excellent
    based on 192 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.3 "93% said the reception staff was great."
    • 9.3 "Terrific location."
      9.5 "Great parking, according to 95%."
    • 8.9 "Comfort level is high."
      9.0 "90% said the beds were comfortable."
      8.6 "86% thought rooms were spacious."
    • 8.8 "Generally very clean."
      8.9 "89% said rooms were clean."
    • 8.5 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      9.5 "95% found the grounds to be nice."
    • 6.2 "Breakfast is mediocre."
    • 5.8 "Average value."
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    Overall rating

    8.7 Excellent
    based on 27 reviews
    • 9.6 "World class service."
    • 8.9 "Generally very clean."
    • 8.6 "Rooms are great."

    Overall rating

    9.0 Excellent
    based on 103 reviews
    • 9.6 "World class service."
      9.9 "99% found the staff to be very friendly."
    • 9.3 "Terrific location."
    • 9.0 "Very comfortable."
      9.1 "91% said the beds were comfortable."
    • 8.7 "Generally very clean."
    • 8.4 "Rooms are great."
      9.1 "91% said the beds were comfortable."
    • 5.9 "Breakfast is mediocre."
    • 5.7 "Average value."
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    Hotel type
    Family Hotel
    Guests think this is a family-friendly hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Comfortable beds"
    "Accessible parking"
    "Friendly atmosphere"
    "Friendly service"
    data provided by TrustYou

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