Overview

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Mercure Charlestown

109 Madison Drive, Charlestown, NSW 2290, Australia
+61 249 438 899

$100+

Wed 7/12 Check in
Thu 8/12 Check out

Overall guest ratings

8.0/10 Good
based on 1,061 reviews

Review highlights

  • 9.4
  • 9.3
  • 4.8
  • 3.2

Good to know

  • Comfortable beds
  • Friendly service

Nearby

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    About

    The Mercure Charlestown offers 48 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastles premier hotels. The accommodation ranges from Superior Deluxe Balcony Privilege Room King and Privilege Room Spa King

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    Amenities

    • Free Wi-Fi
    • Babysitting or child care
    • Business centre
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Free parking
    • Storage available
    • Terrace/Patio
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Free long-term parking
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    8.0 Good
    based on 1,061 reviews
    • 9.4 "Terrific location."
    • 9.3 "Excellent breakfast."
    • 8.8 "Great service."
    • 8.4 "Good value."
    • 6.6 "Rooms are ok."
    • 4.8 "Internet is poor."
    • 3.2 "Horrible vibe."
    • 2.9 "Disappointing wellness & sports facilities."
    • 2.8 "Terrible amenities."
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    Overall rating

    7.9 Good
    based on 583 reviews
    • 9.4 "Terrific location."
      9.1 "Great parking, according to 91%."
    • 9.1 "Excellent breakfast."
      7.4 "74% were happy with the price of the breakfast."
    • 8.4 "Great service."
      9.3 "93% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 7.4 "High comfort."
      8.1 "81% said the beds were comfortable."
      8.2 "82% thought it was pleasantly quiet."
      8.0 "80% thought rooms were spacious."
    • 6.6 "Rooms are ok."
      6.8 "Only 68% said rooms were clean enough."
      5.1 "Only 51% thought the shower was ok."
      5.3 "53% thought the bathroom was big enough."
    • 6.3 "Average cleanliness."
      6.8 "Only 68% said rooms were clean enough."
    • 4.7 "Internet is poor."
    • 3.3 "Vibe wasn't good."
      2.2 "78% criticized the unstylish hotel."
      3.7 "Unfriendly atmosphere, according to 63%."
    • 2.3 "Terrible amenities."
      2.1 "79% thought the building wasn't nice."
      0.0 "100% complained about the elevator."
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    Overall rating

    8.4 Excellent
    based on 244 reviews
    • 9.6 "Terrific location."
      9.6 "96% liked the proximity to shopping."
    • 9.3 "Excellent breakfast."
    • 8.7 "Great service."
      9.4 "94% found the staff to be very friendly."
    • 7.7 "High comfort."
      8.6 "86% said the beds were comfortable."
      8.3 "83% thought it was pleasantly quiet."
      7.8 "78% thought rooms were spacious."
    • 7.2 "Tasty food."
    • 6.9 "Rooms are ok."
      6.2 "Only 62% thought the shower was ok."
    • 3.6 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
    • 3.4 "Bad amenities."
      3.2 "68% thought the building wasn't nice."
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    Overall rating

    8.0 Good
    based on 233 reviews
    • 9.6 "Terrific location."
    • 9.4 "Excellent breakfast."
    • 8.7 "Good value."
    • 8.7 "Great service."
      9.6 "96% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 7.4 "High comfort."
      8.4 "84% said the beds were comfortable."
      8.3 "83% thought it was pleasantly quiet."
      7.7 "77% thought rooms were spacious."
    • 6.9 "Food is average."
    • 6.2 "Average cleanliness."
      6.5 "Only 65% said rooms were clean enough."
    • 4.9 "Internet is poor."
    • 2.9 "Terrible amenities."
      2.7 "73% thought the building wasn't nice."
    • 2.8 "Horrible vibe."
      2.1 "79% criticized the unstylish hotel."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    "Friendly service"
    data provided by TrustYou

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