Overview

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Mercure Charlestown

109 Madison Drive, Charlestown, NSW 2290, Australia
+61 249 438 899

$114+

Overall guest ratings

7.9/10 Good
based on 995 reviews

Review highlights

  • 9.6
  • 8.9
  • 6.3
  • 3.9

Good to know

  • Comfortable beds

Nearby

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    About

    The Mercure Charlestown offers 48 quality rooms and suite all of which are non smoking and is situated perfectly between the exciting city of Newcastle the beauty of Lake Macquarie and the richness of the Hunter Valley. The Mercure Charlestown is one of Newcastles premier hotels. The accommodation ranges from Superior Deluxe Balcony Privilege Room King and Privilege Room Spa King

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    accorhotels.com

    Amenities

    • Free Wi-Fi
    • Internet
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Outdoor pool
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • Free parking
    • Terrace/Patio
    • Business centre
    • Laundry facilities
    • Cable or satellite TV
    • Pets not allowed
    • Wedding services
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    Reviews

    Guest reviews

    Overall rating

    7.9 Good
    based on 995 reviews
    • 9.6 "Terrific location."
      9.1 "Great parking, according to 91%."
      9.3 "93% liked the proximity to shopping."
      8.1 "Easily accessible by car, said 81%."
      10.0 "100% thought parking was inexpensive."
      10.0 "City centre within easy reach, said 100%."
      10.0 "100% appreciated the closeness to the beach."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      8.7 "87% thought the service was very professional."
      8.5 "85% were happy with the room service."
    • 7.9 "Good breakfast."
    • 7.6 "High value."
      9.3 "93% thought it was a great value."
    • 7.4 "High comfort."
      8.1 "81% said the beds were comfortable."
    • 6.3 "Rooms are ok."
      6.2 "Only 62% said rooms were clean enough."
      6.5 "Only 65% thought the shower was ok."
    • 3.9 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      4.9 "51% complained about the elevator."
      3.0 "70% found the grounds unpleasant."
      1.7 "For 83%, the lobby entrance was sub-standard."
      1.9 "81% thought the facilities needed updating."
    • 3.7 "Pool is below average."
    • 3.1 "Horrible vibe."
      2.2 "78% criticized the unstylish hotel."
      1.7 "For 83%, the lobby entrance was sub-standard."
    • 1.3 "Bar is disappointing."
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    Overall rating

    7.8 Good
    based on 537 reviews
    • 9.6 "Terrific location."
      9.3 "Great parking, according to 93%."
    • 8.8 "Great service."
      9.7 "97% found the staff to be very friendly."
    • 7.8 "Good breakfast."
    • 7.4 "High comfort."
      7.9 "79% said the beds were comfortable."
      8.2 "82% thought rooms were spacious."
      7.5 "75% thought it was pleasantly quiet."
    • 7.3 "High value."
    • 6.2 "Rooms are ok."
      6.4 "Only 64% said rooms were clean enough."
      6.4 "Only 64% thought the shower was ok."
    • 6.0 "Average cleanliness."
      6.4 "Only 64% said rooms were clean enough."
    • 4.0 "Bad amenities."
      4.0 "60% thought the building wasn't nice."
      4.9 "51% complained about the elevator."
      2.0 "For 80%, the lobby entrance was sub-standard."
    • 3.2 "Horrible vibe."
      2.3 "77% criticized the unstylish hotel."
      2.0 "For 80%, the lobby entrance was sub-standard."
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    Overall rating

    8.0 Good
    based on 248 reviews
    • 9.7 "Terrific location."
      9.4 "94% liked the proximity to shopping."
    • 8.7 "Great service."
      9.8 "98% found the staff to be very friendly."
    • 7.8 "Good breakfast."
    • 7.3 "Tasty food."
    • 7.1 "High value."
    • 6.3 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
      6.3 "Only 63% thought the shower was ok."
    • 5.8 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 4.5 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
    • 3.6 "Pool is below average."
    • 3.4 "Vibe wasn't good."
      2.5 "75% criticized the unstylish hotel."
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    Overall rating

    8.2 Excellent
    based on 208 reviews
    • 9.6 "Terrific location."
    • 8.9 "Great service."
      9.9 "99% found the staff to be very friendly."
      7.2 "72% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 7.6 "High comfort."
      8.4 "84% said the beds were comfortable."
      7.4 "74% thought it was pleasantly quiet."
      7.6 "76% thought rooms were spacious."
    • 6.3 "Rooms are ok."
      6.1 "Only 61% said rooms were clean enough."
    • 5.9 "Average cleanliness."
      6.1 "Only 61% said rooms were clean enough."
    • 5.3 "Internet is average."
    • 3.8 "Bad amenities."
      3.9 "61% thought the building wasn't nice."
    • 2.8 "Horrible vibe."
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    Hotel type
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Comfortable beds"
    data provided by TrustYou

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