Cons: That Kayak gave us the option to return the car at 9pm, only to arrive at Hertz and find out that this was not an options. This really ruined our plans and we incurred extra costs for parking and fuel that we didn't want.
3 Jan 2017
Someone dropped the ball
Pros: you are kidding, right?
Cons: I don't know who mishandled the reservation, but when I got to the Hertz office, the booking was never confirmed by the website so there was no car waiting for me. So I had a useless confirmation number and had to scramble to find a car company that had a car I could rent on the day for a much larger price than the one I had originally booked.