Pros: They figured out that I was charged incorrectly & gave me the number to call to fix it.
21 Dec 2016
Pros: The employees were able to see that damage to the trunk was old; there was rust around the dent and scratches so I was not held responsible for damage I didn't do, even though I had no proof. Since the employee in Ft L. had not noted the gas level either, I was not charged for any gas. I was enormously relieved that he employees could determine that I had not damaged the trunk; their honesty and problem solving was most appreciated!
Cons: Because the employee in Ft. L. had not noted the damage, at first it looked like I was going to be held responsible for damage I didn't do. The situation was quite tense at first. I've learned to be more thorough in checking things myself and not so trusting of and reliant on your staff.
28 Jan 2017
Was not allowed to rent the vehicle with my debit
Cons: I was not allowed to rent the vehicle with my debit card because I did not have a Texas drivers license. My boyfriend was willing to use his credit card to rent the vehicle for me but was not allowed to because he does not have a drivers license due to medical condition. All the documentation that is required to rent I had, proof of residence etc, to use my debit card. And what's even worse is when I book car rentals it is always through enterprise here in Florida. That information is not disclosed and I was unable to travel and see dallas as planned because my transportation was limited. They did not pick up from the airport because the airport has a rental place there. Not informed of this stipulation.
15 Feb 2017
Enterprise Silent on Pick Up and Drop Off
Cons: 1) The fact that I had to take an Uber from Love Field to the Enterprise location. 2) The fact when I asked whether I could drop the car at Love Field I was told "Yes" but upon reading the Agreement it stated $39 drop off fee would be assessed. Why this was not disclosed was beyond me.