Cons: The reservation was made at the wrong Hertz - miles from Love Field where I was arriving on SW Airlines, and the cost wound up being $160 rather than the $80 estimate I had been quoted.
An awful experience.
1 Nov 2015
Pros: The car was fine.
Cons: We had to rent a car at the airport after our flight was cancelled. It cost a small fortune and we were given incorrect hours of operation and location for the drop off, so we spent two hours driving to return the car the next morning.. We were then given conflicting information from customer service about our charges.
7 Jun 2016
Pros: All was well
15 Nov 2016
Great rental, free upgrade, nice Camry, everything
Pros: People were nice, no hassles, free upgrade and extra driver thanks to AAA and Gold Membership.
Cons: The Rental Car center at DFW is quite a ways from one side of the airport, so make sure you gps the actual location, and don't depend on RENTAL CAR RETURN signs at the airport.
20 Feb 2017
1 Mar 2017
Hertz made it right
Pros: I mistakenly booked my car to be picked up at a different location. Kayak didn't make my rental pickup location clear to me. Nevertheless Hertz quickly fixed things up and after 2-3 minutes my issue was resolved and I was on my way!
16 Mar 2017
Pros: Excellent customer service. Great car, great deal.
16 Mar 2017
Pros: Good cars
Cons: Espensive insurense
18 Mar 2017
Cons: They charged me $18 for being 40 minutes late
27 Mar 2017
Help Me Get My Cell Phone Please
Pros: Staff was nice in person.
Cons: I reached someone this morning at 8am letting him know I left my cell phone on the dashboard he was suppose to call me back. I have been trying to call them all day 972-243-7818 and the phone is always busy. I want to have them Fed-Ex my phone to me and I will pay for it. Can you help me? My work # 951-200-7751 my home # 951-245-9541.
Cons: Car was dirty and smelled. I did not notice till later when driving with windows closed. I had left with windows open since it was a nice day out.
25 Oct 2016
Pros: Agent was very helpful
Cons: Location was to far from airport
17 Nov 2016
Pros: They figured out that I was charged incorrectly & gave me the number to call to fix it.
21 Dec 2016
Pros: The employees were able to see that damage to the trunk was old; there was rust around the dent and scratches so I was not held responsible for damage I didn't do, even though I had no proof. Since the employee in Ft L. had not noted the gas level either, I was not charged for any gas. I was enormously relieved that he employees could determine that I had not damaged the trunk; their honesty and problem solving was most appreciated!
Cons: Because the employee in Ft. L. had not noted the damage, at first it looked like I was going to be held responsible for damage I didn't do. The situation was quite tense at first. I've learned to be more thorough in checking things myself and not so trusting of and reliant on your staff.
28 Jan 2017
Was not allowed to rent the vehicle with my debit
Cons: I was not allowed to rent the vehicle with my debit card because I did not have a Texas drivers license. My boyfriend was willing to use his credit card to rent the vehicle for me but was not allowed to because he does not have a drivers license due to medical condition. All the documentation that is required to rent I had, proof of residence etc, to use my debit card. And what's even worse is when I book car rentals it is always through enterprise here in Florida. That information is not disclosed and I was unable to travel and see dallas as planned because my transportation was limited. They did not pick up from the airport because the airport has a rental place there. Not informed of this stipulation.
15 Feb 2017
Enterprise Silent on Pick Up and Drop Off
Cons: 1) The fact that I had to take an Uber from Love Field to the Enterprise location. 2) The fact when I asked whether I could drop the car at Love Field I was told "Yes" but upon reading the Agreement it stated $39 drop off fee would be assessed. Why this was not disclosed was beyond me.