Cons: The reservation was made at the wrong Hertz - miles from Love Field where I was arriving on SW Airlines, and the cost wound up being $160 rather than the $80 estimate I had been quoted.
An awful experience.
1 Nov 2015
Pros: The car was fine.
Cons: We had to rent a car at the airport after our flight was cancelled. It cost a small fortune and we were given incorrect hours of operation and location for the drop off, so we spent two hours driving to return the car the next morning.. We were then given conflicting information from customer service about our charges.
7 Jun 2016
Pros: All was well
15 Nov 2016
Great rental, free upgrade, nice Camry, everything
Pros: People were nice, no hassles, free upgrade and extra driver thanks to AAA and Gold Membership.
Cons: The Rental Car center at DFW is quite a ways from one side of the airport, so make sure you gps the actual location, and don't depend on RENTAL CAR RETURN signs at the airport.
Pros: They figured out that I was charged incorrectly & gave me the number to call to fix it.
21 Dec 2016
Pros: The employees were able to see that damage to the trunk was old; there was rust around the dent and scratches so I was not held responsible for damage I didn't do, even though I had no proof. Since the employee in Ft L. had not noted the gas level either, I was not charged for any gas. I was enormously relieved that he employees could determine that I had not damaged the trunk; their honesty and problem solving was most appreciated!
Cons: Because the employee in Ft. L. had not noted the damage, at first it looked like I was going to be held responsible for damage I didn't do. The situation was quite tense at first. I've learned to be more thorough in checking things myself and not so trusting of and reliant on your staff.