Pros: Angela was great. She was patient and worked with me
Cons: I reserved a minivan. I had children with me on this trip. The mini van would have been ideal. I feel hertz did not have one available when I made the reservation, but went ahead and promised me one. It was disappointing.
5 Apr 2016
Hertz - poor customer service
Pros: Car was excellent
Cons: Hertz customer service agent at Buffalo airport was the worst i have ever encountered in 30+ years of renting cars
will never rent from Hertz again
28 Apr 2016
Pros: Staff at Buffalo location on Genesee Street very friendly and helpful.
Cons: It was flawless.
5 Oct 2016
Cons: They didn't have a pickup at the airport, had to pay for a 5 min taxi ride across the st. The location was extremely dirty, stains everywhere! The manager was nice, helpful. Waited 20 mins to talk with someone when dropping off because they were on the phone, need more people. Over very disappointed with this company. I won't rent through hertz again or recommend to anyone.
1 Jan 2017
Pros: Car was as expected
Waived Fee to return to the airport instead of their off site facility
Customer service was good
Cons: Was not informed of the following:
- the rental Company was not actually Hertz but some sort of subsidiary
- They took a $200 deposit at pick up
- Since the open at 9 am, could not return my car earlier even though my flight was earlier and charged a fee to return it to the airport
Turned out well, but it was the surprise factor that made this experience uncomfortable
18 Feb 2017
Cons: Counter representative misrepresented how the prepaid fuel option worked by saying I would be charged $2.28 per gallon for the amount I used, not that I was paying for the whole tank regardless.
19 Feb 2017
Could have been better
Pros: I thought I liked the initial quoted price online .
Cons: I did not like the fact that I was charged for two different prices against my card that I was not informed about. I called to ask questions regarding that and was told the hold they had on would drop off after return which I was fine with but afterwards I was still charged two different prices that did not total to the amount that I was told over the phone as the total cost. So therefore , I was charged more and they ran up my credit card limit.
9 Dec 2016
Excellent service at Kayak
Pros: Everything went smoothly, no surprises! I will continue to avail Kayak's services.
21 Oct 2016
Travel in style!
Pros: We rented a Ford Escape and it was roomy and comfortable. The price was very reasonable. We thoroughly enjoyed our experience!
1 Nov 2016
Pros: I enjoyed the ease of picking up and dropping off as well as the cleanliness of the car.
Cons: When picking up the car, I wish there were an easier way to get to the car quicker. The last thing I want to do when I get off the plane is be asked a lot of questions about prepaying for gas, extra insurance, extra driver, etc when I already chose not to select them when booking online. I would prefer to just sign and go.
Cons: Tank was totally, completely empty when I received the car, seats were stained, and there was a dent in the side. When we returned the car, despite it being mid-day, there was no attendant in the garage, so we just had to go inside to drop the keys and go on faith that they'd remember all those problems and not charge us for them.
2 Aug 2016
Insurance Coverage always lead to cofusionconfusio
Pros: Arrangements by car company
Cons: Insurance was charged again
and for this pleae investigate as why I was charged in first place and then the car rental company sated as that was not enough.
24 Feb 2017
Don't believe the price quoted
Pros: Nice new car, friendly service, easy in general.
Cons: The price quoted was very different to the final price we paid. I know this was down to the insurance but really, when will someone start giving a full price quote including collision damage waiver etc - a quote that anyone would pay rather than these low quotes that then get totally inflated by around 40% of the original quote. It is misleading and very disappointing to always have to pay so much more when it comes down to the nitty gritty.
3 Sep 2016
Pros: Reasonable rate, clean, and fast pick/drop off, staff is friendly
5 Oct 2016
Paid more because only had Fiat available
Pros: The people we're nice.when
Cons: When I picked up the car the only economy car that was available was a tiny Fiat that wouldn't even hold my luggage.
The only option that I was given was to upgrade to a chevy Cruze which was $25 more for 4 days.
My experience in the past w/ Emterprise is that they do ALL that they can to make the customer happy.
I wasn't happy w/this situation and I told them that I wasn't!
Also on my emailed receipt it said that I'd paid for an an economy car when I actually paid for an upgrade.
10 Dec 2016
Pros: Everything as expected. Pleasant staff.
19 Dec 2016
Pros: The Customer Service provided by this location was great from beginning to end! We noticed a tire not holding pressure halfway through our trip, and they switched the car for us within an hour! I'll rent from this location again in the future. Price was great as well.
Cons: When we got to the airport around 8p we tried to call the company and got a guy's outgoing cell phone voicemail with the name of a different company that had something to do with car renting. They had no shuttles and no one at the airport had heard of the company. We ended up just renting from another company because their Yelp! page said they were closed. Doesn't seem like a full service operation or a viable option for car rental in Buffalo.
4 Jan 2016
Pros: Wound up with a Chrysler 200, which was a little nicer than expected.
Cons: No satellite radio, which I thought was standard in rentals. Also, I foolishly opted for the insurance online. They wound up charging me for 5 days insurance on a 4 day rental. Lastly There is no sign for Ace rental on the hotel where I picked up the car, it was actually Corporate Rental.
11 Jan 2017
Cons: It was 14 degrees outside and the shuttle didn't show up and they didn't answer the phone.