Cons: We waited at Logan for an hour and a half to get a car. The person behind the counter shared that there were only 4 total employees (including the manager) at that location and that it was unlikely that one of them would be able to help customers at the desk. While some wait was expected, an hour and a half is far too long.
11 Nov 2015
Pros: Nice people.
Cons: Slow service, 1 employee was running rentals and returns. Absolute joke.
27 Oct 2015
Cons: There were 15 people in line and one agent working on a Saturday morning. We waited over an hour to get our car. Pretty much all the other rental car agencies there had multiple people working and therefore lines which actually moved. Our line literally had at least three people who left line to go over to a different agency.
10 Nov 2015
Self Serve Car Rental?
Pros: The few folks working at PayLess were very nice and working very hard, there were just too few of them.
The car ran well.
Cons: Bait and switch on the rental car - got "upgraded" to a vehicle I didn't want. Because of understaffing, it took an hour in line to get the car. When returning the car, there was nobody to check folks out - cars backed up out of the entrance. Customers didn't know what to do as there was literally nobody in the lot to help. We actually needed to ask people working at Avis what we should do and they told us to go in to the rental counter (where there was 1 person working) to check the car back in. Anyone with a tight schedule would have had a challenge making their flights.
10 Nov 2015
Cons: Employees did not show that much interest in the customer. Not enough of employees to serve the the public. Long wait for picup and reaturn.
13 Nov 2015
Pros: The car ran well. The clerk at the front desk was very kind and extremely helpful on check-in.
Cons: I had to go search for my own car in the lot. The first car I got was filthy and smelled like smoke. The second was decently clean. On return of the car, no one was available. I was late for a flight and had to go to the front desk and wait in line to give them my return mileage, making me even more late.
16 Nov 2015
Cons: No one was at the counter when I dropped off and there were not clear instructions on what to do. Talked with an employee from another rental company and they told me what needed to be done.
17 Nov 2015
Easy & Affordable
Pros: Very easy process to pick-up car and the car itself was spotless. Most affordable option there is.
Cons: Due to the cheaper pricing, Payless had the longest line at Boston Logan (by 5-6 people at least). Unfortunately, they usually seemed to only staff one person to handle the long lines.
19 Nov 2015
Pros: Nothing about Payless car rental is worth writing about. Usually when I get screwed I get a kiss.
Cons: I was over charged $100 for the Payless car rental. We had to wait an hour for Payless car rental to open. The agent was rude. The car was dirty and the fuel tank was not full at pickup.
24 Nov 2015
Fees and long wait times
Cons: They had only one agent as a result they had the longest line of all the agencies at the airport. It took much much longer to get out of the car rental place. Also they make up for their lower costs with the extra fees. You really need to be adamant that you don't want gas or insurance, as they automatically opt you in.
I was told I would have the prepaid fuel charge taken off if I showed a receipt for filling up the tank when I got back. However that didn't happen and I had to fight with Customer Service to get my $30 back. Payless did resolve the issue and refunded my money. However the amount of time and stress to do it didn't warrant the savings.
Cons: Check in at Boston Logan Budget desk was really poor. This was a prepaid booking and upon approaching the counter I was told that the class of car I had booked was not available. The class was a 'standard - Chrysler 200c or similar'. I was told that we could be upgraded to a small 4x4 which I thought, okay fine. There was no mention of cost for this upgrade until signing the T&Cs at the end of the booking on the machine that I noticed it was an additional $5 a day. When I asked about this, the lady said she could put me in a 2 door car without any upgrade cost. That would mean I would be receiving a car below the grade I had booked but paying the same. She would not upgrade for free so I had to pay the $5 a day more for this larger car.
I realise the cost is minimal but I would like to think the principle is that if the car you book & prepay for is out of stock, you get upgraded to the next size up free of charge. Not rushing to book with budget again, that's for sure when there's so many options in that one terminal. Disappointing and rude service.
2 Mar 2016
Fast car return
Pros: Returning the car was very fast and easy.
12 Jun 2016
Understaffed - Went elsewhere...
Pros: No opportunity to like anything...
Cons: Arrived at the rental car center at 1100p. There were 40-50 people in the line at Budget, with only 3 staff working the counter. It was taking 7min-10min to process a customer.
... There werected only a couple people at the other agencies, so I went to Enterprise and was on my way in 10min - and the same car cost me $100 less than at Budget.
17 Jun 2016
2 hour wait to get the vehicle at Boston Logan
Pros: The fact that I didn't have to leave a credit card on file when I made the Budget reservation.
Cons: All the other car rental companies weren't busy so we left the Budget/Avis line and took our business elsewhere.
23 Aug 2016
Pros: Quick and friendly service, drop off went quickly without delay
22 Sep 2016
Cons: waiting over an hour for a car that was supposed to be reserved, the agent couldn't speak english, the car we got did not have the xm radio we paid for. We had to go back to the airport and exchange the car after being on the phone for 2 hours trying to get the radio to work. Wasted half the day on that. We paid for the ez pass for tolls, it didn't work, so we ended paying another $150 in tolls from MA to VA.
5 Dec 2015
Pick up took an hour
Pros: Car was fine and drop off was smooth
Cons: Pick up took way too long
8 Dec 2015
Pros: Nothing to like about this company
Cons: Bad customer services and a lot fees
26 Feb 2016
Pros: Easy leaving from the airport. They did forget about me and the clerk had to remind them to get the car, but the clerk was very nice to my kids and I hardly noticed.
Cons: I think I was swindled at the return site. The taker of the car told me a price way more than should be for a rental of less than 24 hours, then "dropped" the price for me to something a little more than expected but way less than what he initially said. He said he could do that for "me". He didn't know me.
Funny thing... My husband used them last month and he said a guy there asked him about the gas level and my husband explained that he didn't have time to fill it back to the prior level, but he said he could fill it for him. My husband gave him $10 and he said the tank was "full". Almost by magic. I paid a lot more to have my tank filled for less than 24 hours. Very suspicious. I'll never use them again.
Also, I went through ONE $3.50 toll but was charged 10 days later for $7.00. I think I paid for the prior or next person's toll. I would have paid cash otherwise.
I will never recommend this company. They are crooked.
4 May 2016
this was one of the best car rental experiences i'
Pros: The car was new
the most important thing was not being too overcharged for dropping car off at a different dropoff location.
Cons: nothing . I will become an express member tho.
Pros: Very sweet service rep. Gave me the phone number of a taxi to get where I needed to go after the rental.
Cons: Problems with the car. I have already spoken with the manager who was understanding and helpful with a resolution. Had to wait for the car because I wanted a smaller car than what I was given. Avoid Ford Focus cars - they shimmy and I didn't feel safe or relaxed driving it.
7 Aug 2016
Cons: Had to wait in a long line about 1.5 hours to pick up the car!!
20 Sep 2016
Pros: I was called by enterprise saying the location pick up didn't have what I needed and sent me to different location that charged me triple the original quote. Sadly I probably won't go through kayak for future car rentals.
20 Sep 2016
Thx for picking us up!
Pros: Super friendly staff
2 Oct 2016
top-notch customer service!
Pros: The people who worked with me were so kind and friendly! The warmest and most personable rental car employees I've ever encountered. I was pretty grumpy after travel and navigating rush hour Boston traffic, etc., and they really turned my day around with their enthusiasm and friendliness.
Cons: Everything was great.
10 Oct 2016
Pros: The staff in Chelsea were friendly and efficient. It was way cheaper than renting from the airport even though it was convenient to the airport.
Cons: There was a factory recall on our vehicle. We appreciated being informed immediately, however the staff in Pittsfield wasn't nearly as friendly and we ended up with a car not nearly as nice.
13 Oct 2016
Smooth, easy transaction. Excellent value.
Pros: We chose to rent from this location rather than the airport, as the cost was just over half, including cab fare to and from the airport. The initial transaction was quick and smooth, the car served us well with no problems, and when we returned the car we were in and out in no time. Great value here!