Pros: Ease of returning car. At both check-in and check-out, both representatives were most professional.
Cons: Price. Budget can do a bit better with it's incentives for clients who are repeat customers.
11 Feb 2017
Pros: Easy access, fairly quick pick up and drop off process.
21 Feb 2017
Pros: I didn't realize I had not rented from the airport pick-up, but rather the one in town. THEY called ME to confirm whether that was what I really wanted and made the correction. That's great service in my opinion.
16 Jan 2017
Need to improve customer service
Pros: I liked the fact that the cars were clean and on full for pick up
Cons: Pick up was awful and the lady at the desk didn't want to honor my KAYAK rental price. The first car originally given to me had some mechanical issues. After speaking to the manager, they gave me a better car along with a refund of the added cost. Drop off was a nightmare as well. I had a 8:30am flight and was looking to turn in the car before 7am. That didn't happen due to no one being at either of the return gates or buildings. After waiting until 7:15am, my friends and I could not wait any longer as we had to go through customs and security still. We left the key in a budget parking spot and then called to let them know before boarding where the car was since it wasn't in the "original pick up" spot as stated on the gate.
5 Feb 2017
Pros: Car rental is a bit pricey in ST Croix but this was the best price I found right at the airport. Easy access and friendly service.
7 Feb 2017
Pros: Counter person was friendly and had a good sense of humor.
Cons: Slight damage to rear bumper from previous renter.
Pros: Drop off was fast. Once we got tbe right vehicle everything was fine.
Cons: They did not have the suv we reserved. We needed an suv for diving and driving in rainforest. They called and offered to bring the suv to us in 15min. I sat waiting for an hour and missed the sunset on the beach with my husband.
22 Jan 2017
Great car and service
Pros: Avis did not have the small car we requested, so they kindly gave us a slightly larger car. The car was clean, worked great, and we had no problem or issue whatsoever. The Avis staff is very friendly and kind.
Cons: If you refill the gas, you are supposed to present a receipt from the gas station, or else pay a penalty of $15, which, as it turns out, would have been more than the fuel cost. However, Avis kindly never charged us the penalty.
5 Feb 2017
Pros: The quick ride to the airport. Reserving without having to pay up front.
Cons: Having to check-in & check-out standing in the heat.
Cons: We traveled to St. Croix to finalize the location for a medical school and they would not take a debit card (MC). Was not informed of this OR about deposits. Very bad situation. Seeking legal help false advertising.
29 Sep 2016
Cons: never rented the vehicle due to unreported high deposit fee
Cons: Upon dropping car off they charged me for gas even though I returned car with a full tank of gas!!! I called to clear this up they said they will not refund the charge. They claim that there was a gallon of short of it being full. I filled car up at nearest gas station and drove straight to drop it off!!! It was about a 5 minute drive!!!!