Pros: When I was in front desk the amount for the car grow up 3X
15 Jan 2016
Pros: I payed twice as much offered in kayak.
6 Apr 2016
Cons: gas price
6 Apr 2016
Cons: I reserved a generic car on line that I thought would be a mid size car. The cost of an upgrade was double what I reserved. The Florida toll system was not explained and I see in the contract that I will be surcharged an outrageous "service fee" for tolls.
As it stands now, I would never rent from Dollar again.
10 May 2016
Messed up the rate
Pros: The fact that they did everything they could to fix an error that was made regarding pricing and days. And fixed it! Saved me approx. $100.00
Cons: The new guy messed up my rate to begin with
1 Jun 2016
Fees and fees and fees
Cons: The car smelled like herbs of the illegal type. They just sent you on your way to just find the car. They didn't do anything with my gas receipt upon return so I just had to come out of pocket. You'll be high pressured to buy insurance. Staff was friendly until it came time to pay. Paid three times the kayak amount.
15 Jul 2016
Cons: coming back 1 1/2 hours late to be charged an extra
$80.00. there is traffic on I 95 we are only human
I under stand $10.00 or $15.00 an hour not $40.00
18 Aug 2016
Cons: There was an extra charge when we picked the car up at the counter. This was over one half of the price listed when booked. The stated price on kayak was not what the actual cost was even though the agreed upon price stated all fees were included. I will not rent from Dollar again
18 Aug 2016
Fees and More Fees
Pros: The car was clean and drop off and pick up were easy to do.
Cons: I paid twice as much than the reported price on Kayak. I kept having to pay more fees and more fees. I felt cheated.
Pros: Although they initially directed me to a Chrysler convertible (hard top, small boot) the assistant got me a Mustang (soft top, big boot) and we had a great holiday.
31 Mar 2016
Pros: Price was great. Staff was wonderful.
Cons: The car (Chevy Impala) was extremely uncomfortable. I was glad we only had to go a short distance.
26 Aug 2016
Pros: Loved Chrysler Town n Country! Very versatile vehicle and it was very clean. Drove nice and was very comfortable on a 700+ mile drive.
Cons: Honestly, nothing. The whole experience was quick, seamless and professionally done on both the rental location and the drop off. Will definitely rent from Alamo again.
6 Oct 2016
Pros: Everything was awesome
6 Feb 2017
Pros: Value for the money, friendliness of all staff
Cons: No dislikes
11 Oct 2015
front desk at pickup
Pros: The guys who showed us to our car were very nice and helpful
Cons: The person who checked us in was belittling us to and up sale was very rude about it and tried to con us into getting the insurance by making it seem like it wasnt an option to pass on the insurance and the cars ac unit was leaking on our feet the whole ride. After this experience i will never rent from alamo nor will i ever recommend it.
20 Oct 2015
Great online service
Pros: Being able to bypass the counter.
Cons: Nothing. Everything was great.
23 Oct 2015
Pros: Very slow bus pickup at the terminal
25 Oct 2015
Pros: So fast!
10 Nov 2015
Great service--alamo will be my go-to from now on,
Pros: Also, at drop-off, the agent was so calm and friendly, not harried and rushed like everyone usually is when you drop off a rental at any given rental agency. You guys sure have the right people in place--congrats!
Cons: The pricing wasn't transparent - I had thought that the price paid online, plus the additional insurance I bought would be the entire cost. Turns out there is also third-party insurance that can be bought only at the pickup counter.
Additionally, the information given at the pickup counter wasn't clear. We needed to ask questions several times, especially regarding the toll option in Florida. In the end we had to call customer service again regarding the tolls (see next item).
Customer service was poor. The phone number given at the checkout counter was for the Orlando office, whereas we had rented in Fort Lauderdale. Further, after calling customer service for a day we could only get through to voice mail. Left a message asking to be called back, buy that didn't happen. The next day we made it through to a representative.
7 Mar 2016
Overall great value, but mediocre pick-up/drop off
Pros: The price was great ($20/day for a Camry) and the location was conveniently placed in the rental center.
Cons: The pick-up/drop-off experience was below average. The attendants at the counter took too long to check out other customers. They spent too much time trying to sell dumb add-ons like insurance and SunPass, which are both rip offs, and not working on getting people in their cars and on their way. Also, the first car we got smelled like cigarettes, so we had to change out for another one. Upon return, nobody was around to tell us where to park the car. I also found out after the fact that they charged me for an entire extra day for keeping the car for an extra 3 hours beyond my reservation time. Their "hourly" rate was about 35% of a whole day! This wasn't well communicated to me on the front end. Notwithstanding these issues, however, I thought I got what I paid for.
26 Apr 2016
Pros: I liked everything using EZ rent a car, from Monica greeting me by there counter and passing me along to the guy behind the counter I forgot his name but anyway he checked me in quick went over everything and I was on my way within 15 minutes. I would recommend anyone that needs to rent a car to use them
Cons: I really can not think of anything I didn't like of EZ rent a car
10 May 2016
Perfect and Easy
Pros: It was easy to find. Staff was personable. In and out quick. Vehicle was just what we wanted. Smoothest part of our vacation.
22 Aug 2016
Happy to be E-Z Rent A car Customer no
Pros: The employees were very helpful finding the right gas efficient vehicle for my family.
14 Sep 2016
Rental car without power windows or locks in 2016?
Pros: AC worked in Miami heat
Cons: Employee encouraged me to upgrade but did NOT inform me of the lack of features in my rental:
NO power locks
NO power windows
black interior gets SUPER hot in Florida sun
$10/day for spouse when most other rental companies I've used include it for free
$8/day for toll pass (hardly used), no clear explanation of alternative offered by employee ("they don't have booths" so then is there even an option?!)
$200 hold that gets refunded is NOT explicitly stated in the contract and explanation offered by employee was insufficient (my husband is a lawyer)
Felt nickeled and dimed - cheapest price online but after added expenses at pick-up, felt I should have gone elsewhere that was more transparent
I will NOT use E-Z again.
21 Oct 2015
Ez car Rental
Pros: Staff Is ALWAYS Helpful
Cons: Free Is Always Better... :-)
29 Oct 2015
Cons: I don't mind the extra charges for fuel, road side, three different kinds of insurance, toll pass. I just think that it should be disclosed at the time of booking, not pickup.
First time I rented from thrifty it was a good exp
Pros: I liked the service was good
Cons: I paid for insurance on line and the rep said they don't use no other company :-( so basically I lost my money
27 Oct 2015
Worst thrifty experience ever
Cons: First car broke before I left airport property, replacement car in the main pick up took almost an hour when 6 cars in the same class were sitting in front of me, all the while I was in a rush to get to my father who is hospitalized at Wellington regional
17 Nov 2015
Bait and switch on model reserved
Cons: My rental reservation read "Jeep Grand Cherokee or like model." When I went to pick up vehicle, I was told I could not have the Cherokee that was parked I the "premium SUV" aisle and had to take a "standard SUV", either the Kia or Dodge. The guy working at FLL could not understand why I expected to drive the vehicle that was on my reservation and on the lot! He was zero help and I strongly feel pulled a bait and switch.
27 Nov 2015
Cons: off airport location, did not want to shuttle back to another shuttle then to the airport.
4 Dec 2015
Easy and affordable
Pros: Great place easy and affordable.
17 Dec 2015
Pros: Car was very clean.
Cons: It was the wrong type of vehicle. We reserved a full size pick up truck. They gave us an SUV. We reserved a truck for the open bed in back to move things. The SUV did not do what we had reserved a truck for so we ended up renting an additional car, truck, through u haul.
31 Dec 2015
Thrifty never received reservation
Pros: Thrifty never received our reservation, nor did they honor the quote. I'm unlikely to use Kayak again.
7 Feb 2016
Pros: Very convenient
8 Feb 2016
Cons: For a $25 rental, it ended up being over $60. Seems to be all kinds of hidden costs that they don't tell you about.
8 Feb 2016
Hassle free rental
Pros: The mini van for price of small car was welcome. Car was comfortable.
condition of vehicle was good . Best was that thrifty was as cheap as the off site rental companies and still in the rental car center so we didnt need an extra shuttle. This was especially good because we arrived late at night.
Cons: The line at arrival was a little slow and at drop off the attendant's scanner didnt register so it took a little time for him to close out the rental but all in all it was accceptable.
Pros: We traveled with a lot of luggage and an extra person, so our rental was tiki small. Or clerk pushed us up to a Dodge Durango that fit skill of us and our luggage for $20. He was easy and awesome!
26 Jul 2016
Pros: Jennifer (manager on site) tried to rectify my problem by offering a discount on the rental.
Cons: The truck was disgustingly filthy. I was told by the agent that the vehicles are not detailed only washed and vacuumed. I had to take it to have the carpet shampooed before allowing my family to travel in it.
22 Aug 2016
Cons: For some reason they forgot to mention that they took out the rear headrests, which was not only extremely uncomfortable for my passengers on a 3-hour drive, but also poses an extreme accident injury/death risk. Pulled up to exit the rental car lot and get our papers, and waiting 10 minutes for someone to show up and take care of us even though there were no other customers around.
They also add an absurd amount of little fees that really add up.
5 Sep 2016
Pros: Ease of booking. Pickup and drop process was extremely fast and smooth. There were No pushy salesmen also
Cons: I have no complaints. Everything went well and all my needs were met.
5 Sep 2016
One of the best
6 Sep 2016
Pros: Easiness, professional and speed of rental
Cons: Finding keys to car, realizing that they were in car
23 Sep 2016
Pros: Easy to get the car at the airport
Cons: I suggest a sign of the company in the drop of place.
1 Oct 2016
Best Customer Service Staff Around
Pros: The staff were very friendly, attentive and helpful. The car was clean and well-maintained. I was upgraded from a tiny car to a Jeep. Quick and easy to get the car and get on my way.
3 Oct 2016
Cons: They gave me 2 cars that did not work and ruined the first few days of my vacation. Customer service was awful. Untimely and disorganized company.
11 Oct 2016
Fast and easy
Pros: Great customer service and check out process was quick.
Cons: Wish I had another option of car in my class.
Pros: Price was good. Took a long time to get car because was on computer screen talking to agent. Supposed to pick us up on the cruise ship dock, and wouldn't when called from dock. BOO!
Cons: Jeep didn't fit our luggage bah!
26 Sep 2016
Pros: There were 12 counters plus two for Premier members.At the general counter there were only two persons. I was behind 14 persons and luggage, possibly seven rentals, I suppose. Finally, I was directed to the Kiosk. Kevin appeared on screen. Very unfriendly. Tried his best to charge me extra for additional twenty seven a day comp insurance, although I had taken car rental insurance with you (please check my reservation). He went on about empty gas return, its advantages and the $10 a gallon charges. Talked about upgrades within the class I rented, he said he'll give a jeeep accent instead of the RAV4. It took over thirty minutes. He charged my Chase Sapphire but then called the card company. Altogether an additional twenty five minutes. When I signed the docs I saw an additional $174 charge for upgrade. I cancelled it. Kevin was unhappy. I just wanted to go with my RAV4. I go to pick up car, theres a banged up Accent. Seats could not be adjusted. Dirty and smelly car. Lots of dents outside (have a copy of dent marking sheet) I am a unhappy camper. Hertz says they are number one, but not in my books. I've never seen an unadjustable seat in any SUV I've ever driven. Please look into it and possibly make changes in
30 Oct 2016
Cons: The process for renting was very long and drawn out. Nobody at the counter was engaged or wanted to help. Everyone seemed preoccupied even without a line of people. The only helpful person was Steve, the guy who called in remotely at the kiosk. The car was twice the price I originally intended to pay and definitely not worth it. For that price I'll take my money elsewhere. Thanks.
27 Dec 2016
23 Jan 2017
Way too expensive
Pros: Complete rip off
28 Jan 2017
Pros: Overall a good experience. There was no one in the pickup area that could address a question with my vehicle for some time, but the person who assisted me was great.
29 Jan 2017
Pros: Overall it was OK. I don't understand how
I can book through KYAK and be told it's $159 with taxes then arrive and be told "oh, we have more taxes to pay." (About $50 more). They have a video kiosk which I initially liked... but then the woman was very pushy and tried to upgrade me for $75/day. The upgrade was totally not necessary and only after I said I was there for a funeral did she calm down. Not happy at all with this experience.
Cons: Won't be using Hertz again.
31 Jan 2017
Pros: Hertz has friendly, but overworked agents. This site needs to be staffed better. I was able to get all my money back because I never got to rent a car.
Cons: There were only two agents behind the desk. Kiosks did not work after midnight. After we waited in line for twenty minutes, the whole computer system went down. Ended up getting an Uber.
1 Feb 2017
Pros: Pickup was less than desirable. Drop off was mayhem. Too many cars/not enough attendants. Thankfully, a wonderful man named West, saw I had my 92 yr old father who was unable to walk so far to the airport. He loaded us up and took us to our departure point. What a lifesaver.
Cons: 1- the odometer did not work. Thus, when given directions to go 6 miles etc. couldn't tell how far we had gone.
2- the GPS I rented did not work. I was able to use it to get to the hotel and 1 place. Then, it lost its charge and even after being plugged in while we drove for almost 1 hr, was less than 50% charged. I could not get it to work to go to dinner or for the return trip to the airport. I ended up using my phone.
3-When I told the attendant at check-in, he said I could take it to the desk to tell them. Since I had my 92 yr old father w/ dementia and no wheelchair available, I could not go.
To be honest, this was my 1st experience w/ Hertz and I was willing to pay extra for an on-site airport car rental. I was not impressed. When I picked up the car, I had to wait for the reservationist to finish a personal conversation. She finished, but since she was at the far end of the counter she looked away from the line and ignored us. I don't rent many cars, but I thought Hertz was supposed to be the best.
1 Feb 2017
Customer serivce was horrific. This was my review
Cons: I don’t even know where to start here. My flight from Boston to Fort Lauderdale was delayed, which had me ending up at the hertz rental desk at 2:30am. I get to the desk to see about 5-7 Families ahead of me in line. There is ONE representative at the desk... ONE. I stood in line until 3:30 while my pregnant wife watches on. This was absolutely unacceptable and ruined our night. Thinking that this could not get any worse, we get to the representative and they are far from appreciative with our patience. She tells us to take any car in the lot for the inconvenience stating that "all the cars are open and unlocked" after me and my wife walk around the parking structure aimlessly searching for an unlocked car with keys "checked at least 10 cars all were locked, ones which were open had no keys" I head back in to get some service. I walk up to her while she is helping another couple and this woman has the audacity to yell at me and tell one of your service men to fetch some keys. Finally we get a rental at this point, which it is around 3:45. I spent an hour and 45 minutes trying to complete a task in which should only take 10-20 minutes. I cannot believe the lack of customer service provided to my family and I. I would appreciate the maximum compensation for this horror of a night that we dealt with on our "vacation". The only nice/helpful person was the gentleman at the gate who probably doesn’t get paid enough told me to fill out this survey as my wife cried in the passenger seat. If there is no compensation here I will certainly not be renting from you guys again and will be writing a yelp review and steering clear my family and friends from future rentals. I do appreciate your time and effort as I hope you appreciate mine. I’m looking forward to hearing back from you ASAP.