Ford Transit is not a van for traveling comfortabl
Pros: Budget's check in & out process was very efficient.
Cons: Seats were not a adjustable for comfort. There was no room for luggage, we had to fold down one of the back seats to make room for 5 persons luggage. There were no handles for assistance in getting in & out of the van. The seats did not fold down easily or move forward to assist with person who had to get to the 3rd row seat. The dash was so large and the sunlight reflected off of it and made difficult driving. Also, metal pieces on steering wheel reflected the sunlight. The visor had no coverage in the upper left corner, which at the time of day we were traveling, the sun came right through the corner. There was no way to easily adjust it for full coverage. There were no cubby holes in the dash area for storing items like phones, sunglasses, etc. The tires were small for this size vehicle and did not handle grooved roadways well at all. I felt like the back end was fish tailing. I would not recommend renting this if travel is the reason. If I need a mini van for future travel needs, I will make sure it is not a Ford Transit.
28 Nov 2015
Pros: After picking he best car available ( Chrysler 300S ) the car was delivered still wet from a POOR wash job. the driver just left it, with no advise or information on how to opporate it. Not even opening the trunk. Very poor service.
The car itself was great.
Cons: Now for the bad part.
I rented a luxury class car for I just had back surgery last week Nov 19Th. When we returned the car to the budget lot, the check-in girl was very pleasant in telling me where to park,Back of the lot. Then told us the directions to get to the terminal . It was very cold and windy and "just a little walk" maybe three blocks or more to the gate.Pulling our luggage I told her we needed a ride, Which she said she didn't have help to do that.
With service like this I will never rent from Budget again
I hope you can do better with other Senior customers.
Sun City West Az.
30 Nov 2015
Pros: Car was ready when I met with the customer rep.
Cons: Booth was unoccupied for about 10 minutes when I arrived.
1 Jun 2016
Pros: It was comfortable and reliable.
Cons: Gas guzzler.
20 Jun 2016
Manual transmission Fiesta ST.
Pros: Manual transmission Fiesta ST.
Cons: No other company rents cars like this.
10 Aug 2016
Pros: great free upgrade, nice running vehicle
Cons: would of liked a choice, if possible. no discount for one day early return.
29 Aug 2016
Terrible customer service
Pros: Rented a dodge caravan. Nice car.
Cons: The customer service at budget was terrible. She let someone cut in front of us while I was tending to our infant, then was just rude the entire interaction.
12 Sep 2016
If your flight is delayed, Budget doesn't care.
Cons: The OMA airport Budget rep will gladly give away the car you reserved if your flight is more than 2 hours delayed. And they'll be happy to offer any option they have left at the same price, instead of offering a discount for a vehicle you don't want. I walked over to the Hertz counter and they apologized for my inconvenience and the rude behavior of the Budget representative and offered me a better price at the size/style I originally reserved through Budget. Guess who gets my business going forward?
15 Sep 2016
They didn't have the car I reserved, had to go to
Cons: I felt like I was in the Seinfeld skit about taking the reservation but not holding the reservation.