The amount that I was charged was much more than t
Cons: I paid CAD170 instead of CAD 60 that I was quoted.
29 Apr 2017
Canadian Holiday Rental
Pros: Montreal Airport. Very helpful Alamo staff at the airport collection desk, answered all our questions, even the daft ones. Because we needed a GPS we got an upgrade, which I think we got a good deal on, and ended up with a top of the range new Ford Taurus. The staff at the airport drop off were amazing, so friendly and helpful, made the return of the vehicle so easy with no stress.
Cons: We needed an upgrade because the vehicle we had ordered had no GPS, not apparent when we initially booked, so extra cost. Also by the time you have paid for an extra driver, all the different insurances and all the taxes, the price was more than double our original booking. A bit more information on actual prices on the website would be useful.
9 Jul 2017
Nothing to say
Pros: just dropped off
Cons: just dropped off
19 Oct 2017
Fast and easy
Pros: Everything was easy. The Alamo employee was very nice and provided answers to all of my questions
Cons: The only thing I didn't like was dragging all of our luggage so far to get to where the car rental office is located
28 Aug 2016
Seamless beginning to end
Pros: Great Ford Fusion, had some rough Canada roads and it was very comfy.
14 Sep 2016
Pros: Upgrade for a better model, fast return
Cons: 45min+ wait at the desk
20 Sep 2016
Great at handling issues.
Pros: We had a rock chip the windshield, and rather than fill out a bunch of paperwork, they noted it and said that if they couldn't fill it, that they would contact me. This let me head to the terminal and make my flight without any worries.
9 Dec 2016
Pros: Line took forever with
Cons: Get more help at counter
4 Jan 2017
Pros: Great interactions, always nice and not bullying.
Cons: I waited 2 hours in the line. Finally, the rental price along with unexpected additions has doubled. We gave up. Never again!
14 Oct 2015
company wasnt there!
Pros: Nothing, the car could not be rented because the company location no longer existed.
Cons: That it the office no longer existed and almost lost my whole trip because of renting through kayak, it ended up costing me 4 times as much
18 Oct 2015
Cons: 1-It was not inside the airport, I had to take a van with my bags and my family to achieve the car.
2-tha car they rent me was a chrisler 200. I believe it is not similar to toyota camry that was in internet
3-I contract the insurance from Alliance, with was suggested on line, but at the store they told me it was not sufficient and I had to contract another one that cost me 12 dollars a day.
Next time I will prefer a traditional company with a store inside the airport.
Cons: They never picked me up and they didn't answer or call me back. I had to cancel reservation and get a new last minute reservation with Alamo.
1 Sep 2017
Pros: Advertised as being located at the terminal. It was not.
2 Sep 2017
Cons: I could not pick up my vehicle and had to pay more due to same day pickup.
6 Sep 2017
The WORST CAR RENTAL CO
Cons: I don't want this review to reflect poorly on Kayak, but this off site rental agency was the worst I've seen in 30 years of travel. 90 MINUTES just to get a shuttle to their location. Once there, lineup was going out the door and there was just ONE counter person...after another hour in line, I gave up, called a taxi and went back to the airport. I finally rented from another car rental agency for my weekend trip with my family. Please feel free to call to discuss - I am not exaggerating any of this.
11 Sep 2017
Cons: Bad service
Poor management at the counter
Pros: The pick up, cleaninness, reservations were all excellent.
Cons: As I driove the car, I realized how unsafe it was. When I got to my first destination, I tried to get a new call. After phoning & talking to 6 different service reps it became clear that unless I had had an accident, there was no way Budget would get me realistically to a safe car - outside of driving 2 hours to do so or going to a garage to get it fixed (which on a Friday not was not possible). I had to get a rde to my final destination.
25 Oct 2016
More nice people.
Pros: Check in guy was so cool. I had forgotten to fuel the car, and he suggested a gas station to go to, if I had the time. Saved me some money, and he didn't have to do it.
21 Nov 2016
Cons: The car I reserved was not going to be there for 20 mins, they couldn't tell me what I was going to get.
26 Jun 2017
Good service and fast pickup car
Pros: Fast return
Cons: Asked for a regular car, but got a minivan. That was the smallest car they had when I picked it up...
2 Jul 2017
Cons: I really dislike that when I showed up 3 minutes early I was told I needed to wait until 12:00 on the dot in order to open my file otherwise I'd be charged another hour.
2 Aug 2017
Cons: Long wait times to pick up car.
7 Aug 2017
Pros: Very roomy, clean, and smooth drive
6 Sep 2017
Cons: OVERCHARGED AND NOT VERBALLY NOTIFIED. FIRST CAR DEFECTED. CHARGED AR NO FAULT OF MINE.
16 Oct 2017
Pros: Very much appreciated the upgrade!! Will always rent that way!!
Pros: We turned the car back early Sunday and when we did not make the flight, the young lady at the kiosk gave us back our car and made the whole thing easy for us just adding the extra day to our existing contract. We truly appreciated her!
13 Sep 2016
Pros: great deal on site for the price
Cons: agent at pick up tried to charge me more than what the reservation was.
23 Oct 2016
Pros: Very Nice Car. Staff at Dorval was very professional friendly and helpsul. With out a doubt this was the best caar rental experience I have had in the past k50 years. Up grade was appreciated. Price for this t rip most reasonable.
Cons: No owners guide in car. had to hunt to get the gas fill door open.