Cons: This car rental office screwed me on one day of rental cost and, and this is the part I hate (and couldn't reverse), 7 days of "basic insurance". My total bill was more than twice as high as the price I signed up for through Kayak. And they still haven't managed to send me the bill, they just called me and charged my card,
29 Oct 2016
Pros: easy and quick pick up. friendly people
24 Nov 2015
Pros: Great customer service. Really. Car was great for what we needed.
Cons: Some of the pricing was different than what was listed online.
17 Jan 2016
Great car, nice people, a little lacking on the de
Pros: Low mileage Infinity. Pleasant people. Fast return.
Cons: Car looked like it hadn't been cleaned upon previous return. No biggie. A damp rag took care of the drips, dirt, and dust. Sometimes things get missed and this was one of those times. That was only flaw.
26 Apr 2016
Pros: Positive attitudes of staff and quality truck rental.
Cons: Had to book online to get unlimited miles.
16 Jun 2016
Pros: value and ability to drop at another location
Cons: Truck wasn't ready when we arrived. No gas andbhadbto he cleaned.
1 Aug 2016
Pros: Great customer service from all staff. I was very surprised - you typically don't get very friendly, happy and sincere service from most rental companies. This location had great phenomenal customer service and would recommend.
9 Oct 2016
Misleading search result
Pros: I like Enterprise & prefer to use them for my car rentals
Cons: What I did not like about this Kayak listing was that I searched for car rentals at the Oakland, CA airport. The search result gave me an Enterprise location that was 30 minute drive from the airport, with no shuttle service. I felt the search result was misleading. Fortunately, I checked the address of the Enterprise location provided by the search result, and found out it was not at the Oakland airport. I was able to cancel the Kayak reservation and book directly with Enterprise for a car at the airport.
15 Oct 2016
Trust, But Verify!
Pros: The Enterprise Staff eventually accommodated me, but the location the suggested airport rental was actually downtown.
Cons: The people were extremely nice but she didn't gave me enough information.
29 Nov 2016
Pros: Easy pickup process
Cons: waited around ten minutes for an employee to show up. The car smelled awful, drove for three hours with the windows down to get the worst of it out.
18 Jul 2017
Pros: They made a mistake and gave us the wrong car at the first rental car pickup, but then they were nice enough to make it up free of charge at the second pickup location.
Cons: The first pickup location (the original), did not have any compact cars, only trucks and SUV's, which we did not want at all. So we had to take part of a day from our vacation replacing the car, which took a few hours and some very unhelpful people at the national budget phone line (when I called, I couldn't talk to any local representatives, only national and they did not seem to understand my request). The car we finally got was also not great at accelerating, which made entering the freeway a little hard every time we tried.
7 Nov 2015
Oakland agent a Gem
Pros: The agent at the Oakland facility was warm, receptive, and sympathetic to my plight. She encourage me to call the Santa Rosa airport facility and speak to the manager directly to ensure my refund.
24 Aug 2016
Cons: Base rate was $60 higher than online quote. 40%!
14 Oct 2016
Got random unexplained chargd
Cons: I received an unexplained $8.95 charge from budget on october 10th 8 days after I returned the vehicle. This needs to be refunded immediately!
9 Jan 2017
Pros: Easy pick up and drop off
Cons: We did not know about additional fee for using fast track (toll roads) before we were billed.
17 Jan 2017
Logistical nightmare, cost me money
Pros: Courteous and well-intentioned staff, good car. I'd originally booked a car for pickup on Webster St. in Oakland and dropoff at SFO but they were able to change the dropoff to Webster St. in Oakland for me, which I appreciated.
Cons: I'd informed the counter at the time of pickup that I intended to drop the car off the next day. The counter failed to inform me that, due to the MLK holiday (Jan 16), the dropoff site at Webster St would close early, at 1pm. The site was closed when I arrived at 2:30pm, with a homemade sign on the door noting the early holiday closing hour. After a long call with several agents on the phone, they told me I'd need to drop the car off at Oakland airport. I spent about an hour in traffic and $20 on a taxi because the desk failed to inform me that I needed to have the car back by 1pm on Jan 16.
9 Apr 2017
Terrible customer service!
Cons: Budget didn't honor the price of the reservation, is charging us double the rate quoted in the booking. When we tried to correct the error, we've been given the run-around. We've been given 5 different customer service numbers to call and still haven't reached a representative to help sort out the issue. The staff and manager we've talked to say they can't do anything, we have to reach customer service, who won't answer the phone or emails. Plus, a part fell off the car on the highway, which I'm sure they'll charge us for too. I will never rent from Budget again!
Pros: Good value on a one-way rental (pickup downtown / return to the airport.) And the drop-off at SFO was very quick, with efficient and courteous staff.
5 Jan 2017
Pros: the price for returning to a neighborhood location vs the airport was significant. This was a little far and might have been a 30 dollar uber to the Oakland airport but I had a friend to take me anyway... So mostly I appreciated the significant savings by using off airport pick up and delivery
18 Sep 2017
Pros: Quick car delivering, clean, corresponding to the model I needed.
I had a problem with my passport, forgotten in the train and waiting it to come back at the station, and the employee accepted a copy of it to build the contract.
Fortunately I got my passport quickly...
18 Aug 2016
terrible service at drop off ruined the whole expe
Cons: The lady you guys have working at the Emeryville store is probably one of the most rude people I have ever encounter. She got pissed because I had to get my things from the car and she had to open the car for me after she had already closed my contract (wtf??). Also, I was late only 29 min and she charged me almost the full price for another entire daily rate. I don't think this is fair. Hertz is WAY MORE flexible than you guys. They WOULD NEVER charge another day for bing late 29 min. I will call customer services because I don't think this is correct.
Pros: Loved the Kia van, it's gas mileage for a van and the wonderful roomy interior. Power doors weren't working properly. I could have used more instruction on how to operate those, I guess and been shown the features of the car.
Pick up at the hotel was very convenient for me, as it's very close to my home. Loved that!
Cons: There's only one person working the Hertz desk at the Courtyard, so i had to wait a bit for him to finish with another person. That's ok, the office technically doesn't open until 8 am so I didn't come early and I was tight on time because of all of that.
11 Nov 2015
Pros: When I got the car it was dirty and had a bad smell on the inside.
Cons: When I got the car it was dirty and had a bad smell on the inside.
12 Nov 2015
Pros: The rental office, which is very small (one person), was also very efficient. We were in and out in a short time. The car is fine, it was clean and it works great. (All we wanted was transport while our car is in the shop, so we're relatively easy to please.)
Cons: I cant' think of anything to complain about, honestly.