Pros: I was called at 4:45pm when I was supposed to pick up the car the next morning at 9am to be told that the car I had reserved was not available for me. The rep was very helpful and tried everything she could to get something comparable. My experience was not the best, however, the representatives who assisted in finding a solution was great!!! I'm very disappointed that the reservation was mixed up and the 800 number I called would not help, I didn't get the rep's name but she didn't want to take responsibility for the error. I've rented with Hertz and would like to continue renting in the future.
30 Jul 2017
Cons: Prepaid for the first time because of great price! This was a hotel location 2.5 miles from the airport. They did not have any cars and did nothing to help us as we were stranded! I had to prompt them for solutions and even look up numbers for different Hertz locations to see if they had cars...not knowing how we would get there (more money) to retrieve the car. Eventually we headed back to airport to take Marta to a different agency (not Hertz). Hours wasted...Hopefully will be refunded soon.
20 Aug 2017
Pros: Good car, great service
Cons: Car's A/C failed. needed to drive over 2.5 hrs. for replacement