Pros: The agent at the Santa Rosa Ave. facility was phenomenal. He tried to change my flat tire and got me a different vehicle when he realize we didn't have the key to unlock the Lugnuts on the Volkswagen.
Cons: I rented my car at the Santa Rosa airport facility. A walk around of the car was not done. I was handed the keys and told the car was out the door and to the left. It was dark and there was a huge parking lot to my left. I had to press the door lock on the key fob to even locate my car. The next morning, I had a flat tire, so could not return the vehicle on time, after waiting two hours for roadside assistance and eventually canceling it. I was charged an extra day and a late return fee, which I was assured would be refunded. I tried to call the manager at the Santa Rosa airport facility, but could never reach a person. I was repeatedly transferred over to the national reservation line, where I was treated rudely and abruptly buy all four agents I spoke with. The final one, was the worst. I asked to speak to his supervisor and he told me that he was the supervisor. I was appalled at the treatment and the service I received. In desperation, I finally called a Hertz agent at the Santa Rosa airport, knowing the counter was directly adjacent to the Budget counter, and asked that the Budget agent call me. I never received a call. I will never rent from Budget again
28 Dec 2015
Not very happy with my rental experience
Pros: The counter agents were very nice and the cars are super close to the terminal.
Cons: There was a very loud clunking sound that came from what I assume was the transmission. It was disconcerting - I was afraid that I would be stranded 25 miles north of the airport. Also, I guess I should have been more knowledgeable, but I was charged a whole day rental fee for being 30 minutes later than the time the counter agent reminded me that I was turning it in. He did not mention that that was beyond the "grace period" The person to whom I gave the contract didn't say anything - the charge just showed up on my credit card.
19 Sep 2016
Not Clean, Not Clean!!!
Cons: The car seemed as if it hadn't been cleaned from the last occupant. I found paper wrappers and other detritus in the back seat and trunk. The windows and side view mirrors had been poorly cleaned and were a big distraction driving on the road.
6 Oct 2016
Excellent customer service.
Pros: Budget representative was kind and helpful.
8 Oct 2016
Pros: The people who work at Budget in Santa Rosa are so nice!!!!
16 Nov 2016
Pros: The pick up was smooth and quick. The car was so cute and worked great for me. Had plenty of features for an economy car.
19 Nov 2016
Cons: Budget did not have a full size SUV as reserved. The woman at the counter was only interested in upselling me to a Mercedes SUV. She offered me a "fantastic deal" of only an additional $85/day rather than $165 extra/per day because they didn't have the car I reserved available. I wasted almost an hour at the budget counter and there was no resolution. I ended up walking away and renting from another counter.
1 Dec 2016
Car smelled a bit, but it was a good value.
Pros: No drop off charge.
Ease of rental location.
Cons: Car smelled a bit like bad b.o.
Vehicle seemed a bit cheap.
Pros: Extremely nice, attentive, and helpful staff member at the Sonoma County Airport terminal/ Hertz counter. He was even able to make a change that the phone-rep couldn't.
When trying to make changes on the phone earlier, the rep was very kind and tried to help as much as she could.
Cons: The car had some minor damage, which wasn't inspected or logged by anyone as we picked up the car. This was never a problem, but we felt the need to take photos to be sure.