Cons: I was told at the Hertz desk at LAX that Kayak made the reservation at a different location and I had to pay an additional $82 on top of the $170 I'd paid Kayak to get the car. Very frustrating and given little to no choice when you are in the situation. Hertz would not contact Kayak and claim of course they have no affiliation nor can control the pricing/mistakes made by Kayak.
18 Nov 2016
Pros: Staff young car drop off was great. Price was good too
22 Nov 2016
Pros: You did not book my reservation correctly. You can confirm with
your records that I asked for a car to pick up and drop off at LAX, however you booked my drop off at some unknown location. If the Hertz personnel had not been kind to fix that for me I would have needed to rebook...a complete waste of my time and, likely, at additional cost.
Cons: I won't use KAYAK again.
26 Nov 2016
Felt like a scary movie set
Pros: Umm price?
Cons: It took forever and a long walk to get a bus to take us from the airport to a dark abandoned post office off the airport. Then we had to wait another 30 minutes to get picked up from that location to the actual rental office. We then we took to a dark alley to pick the car up and try to look at it to make sure there was not damage. Uh in the morning we found damage that could not be scene in the DARK.
It took 3 hours from start to finish. Will not do that again and wouild rather pay a bit more to have been out of there.