Cons: Had to wait 45 minutes for the shuttle to get us at the airport
10 Dec 2015
Phone access during rental non-existent
Pros: Needed to extend rental. Called for 3 days, both national and local numbers. All forward to answering system that no one answers. Left messages and sent emails with no response. Still have the car. Don't even know if they're still in business.
8 Feb 2016
Lied to at Pick Up - unacceptable
Pros: The vehicle itself was good, drop off was speedy and virtually no wait for the shuttle to the airport (although the latter possibly by chance).
Cons: I have hired cars all over the world during my travels but never been bare faced lied to about 3rd party insurance. My credit card covers me for insurance and has worked out fine on 4 different continents so I didn't want to buy any further insurance. "CJ" at Advantage told me, and I queried with him to make sure he chose his words carefully, that it was 'obligatory'. It is not.
I wish that I had seen the other reviews before booking as it is indeed much wiser (and will probably end up less expensive) to use a reputable company instead.
19 Sep 2016
Cons: Terrible service, waited over an hour in line to pick up car. No apologies, seemed like business as usual to the staff. Car was filthy, clearly not clean for several weeks.m Avoid this place at all costs!
16 Oct 2015
If you want to miss your flight book with Advantag
Cons: These people simply don't care. When I collected the car, the exit gate was jammed for 15 minutes and nobody could get out. They didn't bother telling anybody. When I dropped off the car, I forfeited filling the quarter of a tank so I wouldn't miss my flight. Then I waited 15 minutes for a courtesy shuttle to leave. The driver was on a break and told others he would be back 10 minutes ago. So I booked an uber got to the airport and missed my flight by 2 minutes. Never, ever again will I use this company.
26 Oct 2015
Pros: Price was good
Cons: Was hit with almost $10 refill when i returned the car. There was definitely nothing i signed or any signage in the facility that warned me of it
28 Oct 2015
Cons: Took forever to get picked up at airport. Had to call 3 times. Car was not in assigned space, causing us to go back and get another, the car we got was dirty outside, and there was dog hair all over back seat.
28 Oct 2015
Terrible Customer Service
Cons: The employees seemed more concerned with checking their cellphones than doing their actual job. The pick-up process took longer than 30 minutes with only 3 people in line, and when we finally reached an Advantage employee he was slow, rude, and entirely unhelpful.
29 Oct 2015
Cons: i left my phone in the car after few time calling the company back asking them to look for it they claim the car was gone less then one hour they just never looked cause it was there cause i used the gps on the phone to get back
7 Nov 2015
Cons: Waited for a shuttle for 30 min. Every other company made travel to and from the airport fast and easy, advantage clearly made no effort
Cons: They forced on me buying a full tank even if I explicitly told them I didn't want it, because "it was part of the deal" -- except the fact that then I reread the coupon I had and it was not like that.
My car had a missing parcel shelf.
4 Nov 2015
Good value for price
Pros: Price and the size of the trunk for luggage
Cons: Car smelled bad from cigarette smoke and the return to the airport was very slow
10 Nov 2015
Pros: Really the best experience possible. Didn't have to wait for the shuttle at LAX, didn't have to wait endlessly in line to check out the car, the car was clean and new, the staff all very courteous and attentive, the check in was quick and didn't have to wait for the shuttle back to the airport. I have rented from many other companies in LAX, never as good as this. Oh, and renting through KAYAK I got a great price..
20 Nov 2015
Cons: Very slow old check in procedure. Poor customer service. Didn't disclose that they run a credit report if you use a debit card.
1 Dec 2015
Cons: Charged us over $200 extra over the quoted price!
20 Jan 2016
Pros: We waited 25 min at LAX international terminal for pickup after we arrived. All other agencies came by at least twice during our wait.
We're told to go out to compact car area and we would be assisted. Had to search for assistant.
Cons: See notes
16 Jul 2016
Cons: Attempts to rip customers off
15 Sep 2016
Pros: Very easy and quick dropoff procedures
Cons: Vehicle seating very uncomfortable
20 Sep 2016
Worst Customer Service, ever.
Cons: I collected the car, and the man at the desk had added $110 dollars worth of added extras without asking me. I spoke to customer service and they told me i'd have to go back, when I did so the woman was rude and disrespectful. She told me the manager could fix this problem but he doesn't want to, and told me I 'gotta do what i gotta do' in reference to complaining to my credit card company. She went on to tell me the added extras were actually compulsory under Californian law because I have an English accent. Finally when I thought there was resolution after making some fuss and noise, they closed the booking and reopened a new one with an inflated day rate and all of the extras added again, and also changed the drop off point to a different location. The worst service I have ever had.
Cons: Drop off was weird and time consuming and far from the shuttle
3 Mar 2016
Pros: Car was great and the service was quick.
Cons: Shuttle service did not pick up every 10 minutes. It didn't seem like any employees cared when asked by multiple customers.
6 Mar 2016
Pros: Car was fine. Convenient close to airport and resonable price.
Cons: When I tried calling the desk when I first arrived, nobody would answer the phone. That was not a good first impression.
11 Sep 2016
They don't seem to care much about the cars
Pros: The car was unwashed but the interior was fine. Return was professional.
Cons: First car had the entire side view mirror ripped off. Refused it immediately in the parking lot and got a new one without any apologetic attitude. Seems like they could care less about the car or the customer for that matter.
17 Sep 2016
Pros: Car was ok.
14 Oct 2015
WORST COMPANY to rent
Pros: They are rude, they don,t know how to treat a client
15 Oct 2015
Awesome cat rental
Pros: I am very impressed with E Z car rental. The shuttle bus was prompt and very frequent to and from airport. Drivers very friendly and helpful. The customer service agents at E Z car rental were extremely friendly and helpful. They even gave us a two car upgrade for free. The price was excellent. I will definitely use them again!! Thanks E Z car rental LAX!!
19 Oct 2015
One of these guys didn't do his job and I had to p
Pros: The car was fine, although I booked a more fuel-efficient model.
Cons: We were stuck at the airport waiting for misplaced luggage and therefore called E-Z Rent-A-Car to let them know we would pick up the car later than expected. After we recovered the luggage and fared to the rental office, the clerk tells us the system automatically cancelled our reservation after two hours. What about the phone call I gave them, ask I. There's no note of it in my reservation, says he. He adds, unfortunately, that he doesn't have economy vehicles left so he has to upgrade us to a higher model. At a cost. One of these guys didn't do his job and I had to pay extra for the mistake. Mistakes happen, but they could have provided a car at the original price. They did not, so I won't be renting from them on principle.
19 Oct 2015
Reservation times inaccurate, then cancelled
Cons: Even though my Kayak search was for a rental car pick-up at 11:30pm, the reservation time was made for 11pm. Since my flight didn't land until 11:20pm, and after waiting for the EZ Rental Car shuttle for 20 minutes, I didn't arrive at the rental facility until about midnight. I waited in line for 25 minutes and when I got to the counter they had cancelled my reservation because they only hold it for 1 hour from the pick-up time (which had changed to 11pm somewhere between Kayak and EZ). I had reserved an economy car, but they were out, so I had to pay for the more expensive car, an increase of $40. The return shuttle on the way back to LAX was very slow- we waited at least 30 minutes for a ride. Several shuttles went by the stop with no explanation as to why they didn't pick us up- the rental counter said those drivers were probably off duty.
22 Oct 2015
I will not use E-Z car rental in LA again
Cons: Pick-up instructions were very vague. I waited at the car rental bus pickup for 30 minutes. When no one arrived I called and was told I needed to pick up the Sheraton bus. This was not disclosed on the pickup instructions.
When i finally got my car, the passenger side door was all scratched up and the interior seats were stained. I accepted the car anyway.
When I was ready to return the car the battery went dead at the gas station and I had to buy jumper cables to start the car. I told them this when I checked the car in and there was no offer to reimburse me.
Pros: Pretty easy-picked out a car that we liked and we were on our way. I reserved a car before hand on Kayak and everything went smoothly.
27 Sep 2016
Good deal but Be prepared to wait for it!
Pros: The car was great and very reasonably priced.
Cons: The whole experience was overshadowed by the fact we had to wait for 1.5 hours in a dark parking lot for our car to be available. Not ideal after an 11 hour flight and a long customs queue, and sitting in a car park in the dark wasn't the ideal start to our honeymoon.
17 Oct 2016
Last minute LAX car rental
Pros: Rented with ease. Easy to pick out car and quickly got out of the lot.
Cons: Shuttle ride when your beat tired is a bummer. Overall went smooth once on rental site. Plus it is LA where you must get used to crowds and rude drivers.
5 Jul 2016
Pros: Very smooth and quick drop off. Drop off agent also found and gave us the device to attach out gps to the windscreen which we had left in the car.
Cons: No comments.
6 Jul 2016
Cons: Very troubled to find the car
16 Jul 2016
Pros: Decent value
Cons: Long wait time at LAX for shuttle.
25 Jul 2016
Pros: Shuttle picked me up immediately. I was at the site and in my rental within 10 minutes! Super fast and professional!
17 Aug 2016
Great car, easy pick up and delivery!
Pros: The mini-can was perfect for our long trip. And the staff were great on both ends of our trip! Fast and friendly.
23 Aug 2016
Pros: Everything was great from the pickup of the minivan to the minivan itself to the dropoff
30 Aug 2016
Pros: The dropoff was fast, and the personnel were friendly. The shuttle service to the airport was great.
Not the car I booked...Sat NAv was a waste of time
Pros: Brand new car
Easy drop off
Cons: Was a smaller model than booked - I booked a Jeep Cherokee or similar - got a Jeep Patriot which is considerably smaller.
Added the GPS - waste of time! The signal constantly dropped out and then tried to re-route taking us off course. If we'd have followed the instructions we would never have got out of LA!