Pros: The car was excellent! Great value, super comfortable, etc.
Cons: The insurance cost more than the rental itself. It more than doubled the total cost, and we just went with the "basic" package. Plus, it wasn't clear that we were to pay for the insurance when we returned. We thought that we paid for the insurance up front so that was an unpleasant surprise.
30 Dec 2015
Pros: Great car. Easy pick up and drop off. They accepted my debit card. Great service!
21 Nov 2016
No cars available
Pros: Not much
Cons: There was no car available for us for the time we reserved. I was told I'd have to wait about 90 minutes to get a car; and ,even then, there were no guarantees I'd get an SUV as I'd requested.
5 Dec 2016
Tire issues entire way
Pros: Big trunk
Cons: From irving tx til we arrived in Columbia sc we had tire issues, we had to keep airing the back tires, lights on, when dropped off they were on, I even called roadside numerous times.....case#160316798, please help adjust our rental fees for all the issues since we were charged fees for missing our flight :(
1 Jul 2017
Pros: It was a top-notch vehicle for an excellent value. Very well satisfied!
18 Jul 2017
Pros: Fuel efficient
Cons: Poor customer service the truck was suppose to be a six seated however was a five seater which was uncomfortable for our family no others available. They called 2 hours after drop off with attitude stating we caused damage to the truck however if they had checked the contract they would have seen that the damage was pre existing when my husband called back to clarify they were rude and too busy to address his concerns and said they would call back with no return call
9 Aug 2017
Rude franchise of hertz
Cons: They told me I was late by more tan one hour so the reservation was cancelled then I waited for hours for a car
Pros: She was helping me with a excellent service. very well mannered employee, I never saw such a person with those charactieristic. Enterprise should definitely give recognition to her. Thank you Debra for making my trip wonderful!
12 Jan 2017
Too bad it was filthy
Pros: The staff was polite and the car ran well.
Cons: The car was absolutely filthy. We could not see out of the windshield at night without cleaning it. The outside of the car had large sticky spots left from transit stickers. We found a few cups worth of cheerios and 4 children's toys in different parts of the car.
5 Jan 2017
Pros: The customer service was wonderful. I was helped by Andre Stephens, and he was unbelievably kind and helpful. Could not give enough positive feedback!
16 Dec 2016
Pros: I was picked up on time. They upgraded the car for me. Clean car.