Cons: When I asked you about that I could have a car with a car navigation system, they just sent me back some automatic response with no reply answer.
8 Sep 2016
Pros: I picked up my car at the Pagoda Hotel in Honolulu (Rycroft) and was treated with courtesy and friendliness by two gentlemen (one Asian guy and one haole).
Both were efficient in getting me a good vehicle.
They subsequently checked me back in quickly.
Cons: I didn't like the pickup location at first, but then I said to myself "quit complaining!"
8 Feb 2017
Pros: Everything was fine except the comment by the agent that the person renting the car is is responsible for lost time to the company for cars that are damaged while used by the person renting the car. This then almost requires the person to take the Hertz insurance which is very expensive.
13 Feb 2017
Easiest and nicest ever
Pros: It took only moments, not minutes, to rent
the car, and it was a great car. Larger than I expected : )
and sparking clean. Never had an easier experience or nicer agents to work with. Kudos to Hertz in downtown Honolulu.
13 Feb 2017
Pros: Great price. Used a cab to and from the airport and still saved significantly.
Quick service in and out.
Up grade to full size. Nice, clean ride.
19 Feb 2017
Price and helpful staff
Pros: Fast and reliable service
19 Feb 2017
Cons: When booking I selected HNL airport for pick up but was told it was at Pagoda Hotel. Airport only had lg suvs for rent. Cust svc agent would not authorize a refund without having another rez booked. I would have rented another car but since there was no selection in the same category I booked, I feel that my refund should be gtanted. Poor service, misleading and decaptive website booking system.
21 Feb 2017
Pros: Although harder to get to, this downtown Hertz location was a million times better than the airport location. Service was fast, and people at the desk were friendly and accommodating (we had to modify our car model because our friend broke his leg and needed more space). We accidentally went to the airport Hertz before that, but it was crowded and slow.
24 Feb 2017
High Cancellation fee
Cons: I needed to cancel the reservation because when all the fees and insurance were added, it was a whole lot higher than expected. The cancellation fee was very high and very disappointing.
Cons: The image of the car when booking is a convertible chev 200 - clearly it is not this car on offer but it is misleading.
12 Jul 2016
Cons: I booked the rental online, but when I arrived at the pick up location, it was closed and I had to find a last minute replacement with another company. The online booking system should take into account when certain offices are closed.