Pros: The gentleman at the desk was awaiting my arrival and was extremely efficient and the drop off was also extremely efficient and convenient
24 May 2016
Pros: The attendant we dealt with when returning the vehicle was superb. He was the utmost professional and friendly, and really made the whole process very great!
4 Jun 2016
Cons: I did not pick the car cause company AVIS as the only one on airport ask me to pay with credit card, but I had only debit card with me. So I canceled this reservation and chose other car rental company.
16 Jun 2016
Pros: The entire process was very smooth and efficient. I was very pleased and will consider using your service again.
12 Dec 2015
Pros: Loved the Nissan Rouge we rented, it handled so well on the ice. Customer Service was great at the airport. No additional fee for me driving. Enjoyable experience!
8 Jan 2016
Pros: Everything went as planned. Will be a return customer.
7 Feb 2016
Pros: easy pick up and drop off
Cons: for a new car it didn't have many "extra" options...such as lights...I thought all cars auto turned lights on...guess not! Many times I was driving without any lights!
17 Feb 2016
Pros: Brand new car with only 18 miles total.
Cons: Squeaky windshield wipers.
9 Mar 2016
Will never use Kayak for car rental again
Cons: The $9 a day 'insurance' was for nothing, the staff member told us it was for nothing and would still need to purchase coverage. Avis only take credit cards, which is great if you have one. They don't accept debit cards.
We ended up walking up to the Hertz counter who accept debit cards and we actually $50 cheaper over all.
16 Mar 2016
Great Car for Anchorage
Pros: Upgraded for a reasonable price.
Cons: I had an audi car and added a GPS as an extra charge not knowing that it already has an external one. I called about it if they can take the charge off my contract but I couldn't return the device because I was out of the area after realizing it. When I returned the car, I wanted to speak to a manager but there wasn't anyone available so I left the exact message and telephone number but never got a call back :(
Cons: I rented a car in winter conditions, and there was not even studs on the tires. It was unsafe conditions for that kind of car.
20 Oct 2015
Really fast and no pressure with the upsales
Pros: Really fast and no pressure with the upsales
26 Dec 2015
Drove well on ice with only all season tires.
Pros: Quick checkout and in. No waiting, and it was dirt cheap.
2 Jul 2016
Pros: they upgraded the car, which was good because it was very expensive compared to other sites
Cons: the car was filthy, not sure when it was cleaned last and there were multiple dents and scratches on the vehicle and it took forever to get someone to go over the car with me so I could leave and not worry about being charged for damage someone else did
7 Jul 2016
Pros: Fuel economy.
9 Jul 2016
Pros: Very quick and easy pickup and drop off. Car was clean and comfortable.
19 Jul 2016
Lady at counter charged a heck of a lot more than
Pros: She said my Expedition rental was about $1000 more. We argued a lot. I'm never renting from Budget again.
20 Jul 2016
The parking structure was confusing
Cons: Also the exit ramp was hard to navigate. Clear that other cars have had problems with it, too.
25 Jul 2016
Bait and switch
Cons: We ordered and paid for a mid-size car, told we would get a either a Chrysler 200 or a Ford Fusion. Instead, we were given a Nissan Sentra. When we questioned it, we were told this was a mid-size car. The car did not even have a USB port - was very basic and not worth the higher price we paid to get a larger and more comfortable car. It definitely smelled of cigarette smoke when we first picked it up. By the end of our trip we had either aired it out sufficiently or we just didn't notice the odor anymore.
26 Jul 2016
Cons: - wheel bearing needs to be replaced, very loud noise.
- wind shield wipers were worn out and not efficient (safety issue)
- empty reservoir or not working to clean wind shield
Cons: I drove to Denali Park. It rained part of the way and the tires slipped a bit. I checked the tires later and found the front tires were close to bald.
They said I could bring the car back "empty" and they would charge me for gas at a low price. Okay, sounds good. But I found out later they charge you for a full tank regardless of how much gas is left. Good thing I only had a quarter tank left.
6 Dec 2016
Pros: Good service
Cons: They did not inform me of a 250 buck deposit while using a major credit card.
A 2 day rental cost me with deposit 444 bucks. I could of went to enterprise and got 2 weeks for that much
Insurance was outrageous
21 Dec 2016
Dodge Caravan in an Anchorage Winter
Pros: It was big enough to hold everybody during a relative's visit. Sliding doors keep the activity area around the vehicle tight. Thrifty staff were great and had no problem renting the rig.
Cons: Traction control drags the vehicle into a right turn into the next lane. Tires were not very all weather-studs cost a lot more per day. Got stuck on plowed roads at intersections. Scary. Not enough tethers for child seats and with three child seats in the rig. very tight squeeze in there. Headlight switch kinda stank, drove around with lights out a lot. Bag this car.
5 Jan 2017
Lies, misleading information, and dangerous
Cons: When we got there, the van we reserved wasn't ready, but the counter guy said he could give us a different one with studs. Being from Alaska, I had assumed any rental car in the winter would have studs or at least snow tires, but no, their standard rates only cover summer tires. Apparently they want their customers to get in wrecks. Then he cut us a "deal" to "only" pay an additional $20 a day for the studs, an essential piece of safety equipment. Just after we left the airport, we noticed a tiny rock chip in the windshield, way up above the rearview mirror. To be on the safe side, we called in to tell them about it, and they said they'd note it down, no need to come back to change the previous damage form. When we returned it, they "noticed" it (probably because the note told them it was there- otherwise, who looks in the darkened part of the windshield above the mirror?), said they had no record of our call, and charged us for the damage. Basically, Thrifty is renting cars unsuitable for winter roads, upcharging customers for necessary equipment, and scamming them with damage charges. Stay away.