Cons: Farther away from the airport than every other car rental place.
7 Mar 2017
Would book again!
Pros: Great, personal service. Quick without being rushed! As quick a shuttle ride as you can find.
26 Mar 2017
Pros: Very helpful local staff. Concentrated on good service rather than trying to sell us silly extras we didn't want. Generally behaved like Hertz used to years ago. Funny that Enterprise has become the new Hertz.
16 Apr 2017
Pros: Friendly staff, price as agreed (plus taxes) and choice of cars - would definitely use again
Cons: All car hire companies are reached by courtesy coach from the airport so none based there. Still quite expensive to hire a car at Lihue but thoroughly worth it.
13 Jul 2016
Friendly and helpful
Pros: This branch was extremely helpful and kind. Wouldn't think twice about using them again.
31 Dec 2016
Pros: The car was ready, and although I picked it up 2 hrs. before the agreed upon time, there was no extra charge. Very nice customer service. On return ( I brought the car back 2 hrs. earlier), the inspection of the car took just minutes and then we were driven back to the airport by one of their employees, as promised. No wait. No problems.
31 Dec 2016
Cockroaches, car infested
Pros: Not fit for human s
5 Jan 2017
Pros: There is no airport pick up, but they will promptly drop you off after you return the car. We were told it was within walking distance (about a mile), but the road that you have to walk down has no sidewalk and we were carrying luggage. We ended up taking a cab that cost about $10 with tip.
9 Jan 2017
Great Service and cheaper off-airport
Pros: Going off airport saves you a bundle on the airport taxes. Folks at this location were very nice and helpful. Be careful if you take a taxi over there -- it's only 2 miles away so very easy and only $8 to get there, but my first taxi driver took me to the wrong Enterprise. So just be sure to use the full address when letting them know your destination. Service at this location both on the phone and in person were fabulous. Would definitely use again.
12 Jan 2017
Kayak let me down
Pros: Enterprise was accommodating and helpful.
Cons: Biggest issue was that the car was booked for a holiday date at a location that was closed on holidays. This should not happen. I, and many others were impacted by this. I don't know whether this was the responsibility of Enterprise or Kayak but it made the rental harder and more expensive. Very frustrating. It makes me hesitant to use either firm again for car rentals.
Car itself was fine,
Cons: I don't like being charged an extra $13 per day to add my spouse as a second authorized driver. That doesn't seem fair. The company is not assuming any additional liability - why are they charging me anything?
Pros: Pick up and drop off went very smoothly. SUV was adequate and handled the island's roads very well. We had a late arriving flight and the office stayed open past normal hours to accommodate our reservation.
Cons: Expected a RAV4 - got a Hyundai SUV instead. Not a big deal though.