10.0 Excellent22 Sep. 2021
Great experience behind the counter to check in. -Upgrade your car no problem! -changed car twice no problem. -Beast rental service. -Great experience checking back. - I asked if they would drive me back and they said no problem. Wow! Thanks
4.0 Okay27 Jan. 2020
At pickup the vehicle was given away and we had to pay for an upgrade. We also had to buy insurance, as we could not show proof that our credit card covered excess insurance laibility. Shuttle buses run every 45 minutes, so there is a long wait
2.0 Mediocre20 Nov. 2019
Nothing! Stay away and help put disreputable businesses out of business!Bait and switch. Got a price that looked great, but when I got there not only did they have an inferior car to the one I booked, that they tried to pass off, but the price they charged was over 40% higher than when I booked online. (Looking at the other reviews, I'm not the only one in this position) I walked out after confirming that they wouldn't charge me anything, and they charged me over 90 dollars (in dispute with credit card). I then went to a big name brand like I should have in the first place.
4.0 Okay19 Sep. 2019
The Pickup was the worst pickup scenario I've ever seen. There's a kiosk to 'skip the line' that you can use, but you need to get in the line after anyway. We had to deposit about $1200. The pickup process took about 2 hours. The car we received wasn't the class we requested, nor clean.Clearer indication of where to go when arriving. More staff. Working Kiosks. A real waiting area. Quicker service. Most importantly advance information on required deposits (I would never have rented from here had I known it was a $1200 USD deposit required).
2.0 Mediocre11 Aug. 2019
The young teenager working there was probably the only person that was courteous and understanding there.Booked car for 11am. Didn't get car until 1:45pm. Car was wall banged up and cut on tire. They said it's all good. Protested to get another car as I didn't feel safe. Returned car at 11:45amnext day to be scold by clerk who said needed to be returned by 11 and others waited for 3h for it. Scammers!
2.4 Mediocre8 Aug. 2019
I can't think of anything.A clean car, not waiting for an hour to, a car that had been serviced and didn't breakdown on the M4, better customer service, clearer information on using a travel credit card for accident coverage.
3.6 Mediocre31 Jul. 2019
This was the nightmare experience I have heard about but always thought was exaggerated. On the third day of our rental, the clutch went out on our car. They charged me $3000 and left me on the side of the road for 5 hours. No replacement rental.
2.4 Mediocre17 Jul. 2019
Terrible experience. They wanted to give us a much smaller car than we reserved and we did not fit. They wanted to charge us more than double for a bigger car. They were so rude and did not care. We had 2 small children and a disabled person with us. Money wasted. Day ruined.Everything
2.0 Mediocre10 Jun. 2019
Although I had checked in online in advance, all customers had to wait in the line to set up the car hire insurance. It took 45 minutes to get through the line, and the booked automatic car never came after 2 hours. The man checking customers in kept making rude comments about them.
3.2 Mediocre8 May 2019
It was a nice dayLGW to their location is a pain with all your bags You can’t use your own insurance so have to buy their expensive policy Quote said unlimited miles but you only get 100 per day Misleading bait & switch company. Not recommended