Cons: The pickup took over an hour, common budget you can do better
22 Oct 2015
Cons: Too long to wait for a car
22 Oct 2015
Speedy service and a great rate!
Pros: Great rate for a full size car. Shuttle very efficient. Easy pick up and drop off. Nice car.
Cons: Trunk small for a full size vehicle.
2 Nov 2015
Pros: Easy drop off
Cons: The wait to pick up the car was horrible! Other then that there was no problem. But we must have waited an hour and a half with a 2 and 3 year old after a 6 hour flight and it felt like easy a nightmare.
22 Nov 2015
Cons: Pick up took way too long.
3 Dec 2015
Terrible experience- waited 30 minutes for car, ca
Pros: It was one of the less expensive options available.
Cons: Despite having a reservation, we still had to wait over 30 minutes for the minivan to be ready- with 3 kids (12, 2, and 3mos) who had all been travelling all day. The facility is small and not nice so we opted to wait outside in the wind. The minivan itself was awful, obviously the base model and very worn. We also rented a car seat that was old, coming apart and basically just a plastic chair. All in all, an absolutely horrible experience.
14 Dec 2015
Vehicle that doesn't work
Pros: Got a Jeep Wrangler for which the all wheel drive dos not work and had steering control issues. It wasn't less expensive either.
Not worth the pain.
Cons: Bad vehicle
29 Dec 2015
Pros: Friendly staff, all went well
5 Jan 2016
Easy and no problems
Pros: In and out in 5 minutes.
Cons: Seasonal price was high but everywhere was high...
11 Jan 2016
Terrible pick up system and dirty car.
Pros: We arrived at the rental office and it was just 3 groups. But all 3 parties ended up waiting more than 40 minutes. We all recieved our cars washed but it was still very dirty, outside and inside.
Cons: i dont know how , but i paid 65$ a day when your ad says that i need to pay 25$ a day
16 Oct 2015
Better than I expected
Pros: Incredibly low rate and reasonable fees if you have your own insurance. The employees were incredibly helpful. We got a Chevy sonic which was perfect for 2 people with 2 suitcases. Also a great compact car for the Road to Hana
Cons: Only downfall was it seemed like no one at OGG knew about Payless or that it was at the Budget office. That might be something to add into the reservation email.
24 Apr 2016
Cons: Set reservation for a Kia / Hyundai 4 door sized vehicle. Upon pickup none were available and received a small hatchback Nissan Versa
30 Apr 2016
Payless but not painless
Pros: Nothing to commend Payless.
Cons: First, Payless was very hard to find, turns out it was inside the Budget Care rental place. I feel somewhat cheated. Car was reserved for a total of $168, but charge at counter came to $200. I did not select any extra options. Also the compact was supposed to be a Nissan Versa Sedan or equal, but was the smaller Nissan Versa Note model, with no trunk, which is not equal but lesser. The agent handling the customer next to me was really giving the couple a very high pressure (uncomfortable to say the least) sales pitch to buy the upgrade and buy the extra insurance...he was quite intimidating..HATE these low-cost rental car companies.. Also my car had a tire that went needed an air fill. Will NOT rent from Payless again.
25 May 2016
First time using Payless
Pros: The only thing I could think of saying that was a positive was that Payless was inside the airport property.
Cons: First off I didn't like being pressured to upgrade my vehicle. I wanted what I ordered and in the end I didn't upgrade but didn't receive what I rented. I also didn't appreciate how horrible of shape the rental car I got was in. When I ordered online for my two day stay it was $96, but after everything was said and done it came to over $250. I received a notification that our flight was delayed and was tiring to contact the Payless office where I rented the car from to see if I could delay my drop off. After trying to call for over an hour I gave up because no one picked up the phone and it was during regular business hours. I called a 1800 number I found online and they couldn't give me a straight answer or do anything for me because they couldn't find my rental in their computer. This was an extremely frustrating process that really shouldn't have been especially at the end of my vacation this was the last thing I wanted to deal with. I will never again rent a car from Payless or Budget.
29 May 2016
Pros: At time of booking, Payless was the least expensive. Drop off was quick and efficient. Several shuttles taking you to and from rental facility so you didn't have to wait very long.
Cons: Upon arriving at the rental facility we waited an hour an a half to rent the car. They manage both Budget and Payless customers and the line was long. People were getting agitated waiting so long to get the car. Once we got the rental contract, we still waited another hour to get our car. We had planned to go to an attraction that closed at 2 pm, but the two and a half hours spent on renting a car eliminated that. Then we tried calling them for two days using the phone number on the envelope, calling corporate office, and a number listed on their website. We were never able to speak to someone. We want to extend our rental. Also tried contacting them via email and no luck. I can only wonder what a customer in an emergency can hope to get.
6 Jun 2016
Pros: Staff was personal and helpful. No crowds to deal with
9 Jun 2016
MUST TAKE A SHUTTLE, NOT PICKUP AT TERMINAL AS FAL
Cons: When I booked the rental it clearly said I could get the car at the terminal and NOT HAVE TO RIDE THE SHUTTLE BUS. When I got there I was taken by shuttle bus, then waited a long time. This is false advertisement by Kayak.
Also, I was not able to drive to all the places I had planned because the Ford I was given had a bad tyransmission. When I returned the car I was told that all of that Ford model had a bad transmission, yet they offered no refund and got it ready for the next victim.
12 Jun 2016
Cons: Spouse, as an extra driver, was an extra cost. Wish I had known that when I booked it. She would have appreciated the sites of Maui a bit more if I had driven half of the time!
13 Jun 2016
nothing out of the ordinary
Pros: We got a reliable car at a decent price without too much waiting. We weren't pushed to get insurance etc.
Cons: There is an upfront assumption that you will buy their gas, but if you fill up yourself the charge is removed.
There are a lot of added fees, some voted by the local municipality. It would be nice if they just told that to us up front as well.
Pros: Reasonable price, clean, nice car. The check in process was fast with the automation/video phone check in.
Cons: Waiting in line in the check in counter before deciding to go with the video phone check in.
22 Oct 2016
Pros: It took an hour to get to the Hertz place on a shuttle, which as it turns out is right next to the airport...would've been faster to walk. We got in on a Friday, so I think there was a rush (huge line). My sister rented from the same place the day before and there was no line.
Despite that little hiccup, they were very friendly and helpful and didn't try to hustle me too much about addons.
Once I got my contract we had to wait another half hour for the car.
When I brought it back on my return, they were very helpful! I had prepaid for a full tank of gas, but had filled it the day before (doh!), but I asked the agent to remove the fee, and she did with a warning and a wink.
The car worked great, and the price was unbeatable for a minivan for 8 days...$345!!
Cons: Waiting for the shuttle and then the car itself....took awhile for it to be cleaned from the previous renter. But it was a busy time for them, so this wasn't really a service issue in my opinion. The price was way worth the inconveniences.