Pros: Decided to check out Kayak for a last minute car rental and found the best possible deal. Great price and great selections made this a positive experience all the way around.
13 Oct 2016
Not what I was quoted!!!
Pros: The car I was giving drove ok. Not really a fan of Ford cars.
The price I was quoted and guaranteed online under the Kayak website turned out to be much, much more in price when I got to the budget location. Not something you what to here/learned when you're on a financial budget. Then I was giving a clipboard with my paper work to do my own inspection of the car without a attendant/employee present. And finally was told because I used a debit card I needed a pay stub, utility bill, or bank statement in order to rent the car. Not something people walk around in their purse with everyday. Wasn't told this online either. Will go back to Enterprise Rental.
Pros: I appreciated the customer service
The friendliness of the everyone in the establishment
Cons: I paid with debit card and the price of the deposit based on a 2 day rental was not explained to me earlier.
28 Oct 2016
Unreliable and poor service
Cons: After making the online reservation, I called to confirm my pick up time. I was told that there were no available cars. He said that you can make a reservation anytime online but that doesn't mean that they have cars. They also could not tell me when a car would be available. I will never rent with Enterprise again.