I was stranded without a car and was never notifie
Cons: I reserved a car well in advance. However, when I arrived to the airport, the shuttle did not pick us up and the customer service agent did not answer the phone. When we finally found our own transportation to the rental agency, the customer service agent said they were out of cars DESPITE HAVING A RESERVATION FOR OVER TWO WEEKS. We ended up waiting in the airport for 3 hours in the middle of the night until we finally found a car with another company for double the price we were guaranteed. Horrible customer service and horrible experience.
3 Feb 2017
Pros: Great price, easy pickup/drop offs friendly staff
Cons: The $250 hold for 5 days after I returned the car made me nervous. But it was finally lifted
15 Aug 2017
Pros: I made a reservation on E.z rental in Aguadilla Puerto and when I got there there don't have the car for me plus they were so rude with me and my mom .
Cons: Service . Rude poor my mom left crying . Never in my life . Something like that happen . I went to enterprise and they were so kind and nice with us . But the people on E-z rentar car should be a shame .
13 Nov 2016
Cons: Bad service overall.
22 Nov 2016
I will never rent from EZ again
Cons: I had a reservation set and confirmed, when i arrived to my destination, (at 4:00am) the shuttle was not there. I tried contacting EZ to find out the shuttle location, and i was told that no shuttle will be out to pick us because they do not have a car. I explained I had a reservation, and i was told, "yes ma'am we have your reservation, we do not have a car for you." They hung up, and nothing else was done to try to help or fix the situation! And with that alone, I have added EZ Rental Car to my banned list and I will never use them again. I'll also make sure to pass this word along to everyone i know so that's is clearly understood if my disappointment with them.
9 Dec 2016
bad customer services
Cons: bad info, bad customer service
5 Jan 2017
Cons: Walked in with paperwork for reservation. Customer service rep told me no cars, no help. Go to San Juan or go somewhere else. SAN Juan is over three hours away. She was rude and no help. Luckily the manager showed up when I was outside calling other places and she helped us. Then the price was over 150$ more then the online quote. Tire light was on they didn't care to even put air in the tires. I will never go back
6 Jan 2017
They need help
Pros: There is 1 person who does everything including driving the shuttle. Allow a lot of time when picking up and returning
7 Jan 2017
Pros: I did get the car when I got the
22 Jan 2017
Did not have vehicle reserved. Tried to price goug
Pros: Did not have vehicle we reserved 60 days in advance. Said others did not return vehicles on time. Tried to gouge us for nearly 2x the price the following day when a vehicle arrived.
Pros: It was available . Here have been instances, with other companies, where even after making reservations the vehicles are not available due to high demand during the holidays.
Car was clean and in great working condition. Brand new.
Cons: The price increase because of the holidays. Ended paying $100 a day.
29 Jan 2017
Pros: This is the worst experience I've had. I reserved a convertible car two days in advance to pick up at BQN at 12pm I call to confirm at 10am and the receptionist said they dont have conv, and that the SJU (which is 2 hours away from BQN) office is sending a jeep in exchange for the conv. When I arrived at their terminal the vehicles available where 2 and in very dirty and smoking smell, and the jeep that was coming from the 2 hour drive was just an 1 hour and half still away, this is a disrespect for a company that calls themself organized, the receptionist rented me a hyndai tucson, which when I returned left a bag with some gifts under the drivers seat trying to secure it at the hotel parking, and when I called 30 minutes after returning the car BQN said the car was in its way to SJU and that there was no way to contact the driver in his 2 hour drive. It's this possible? And the SJU phones when I called no one answered, it's been a week after I contact both office, which gave a lame excuse saying they can't find the vehicle, I mean you don't know where the hell is you fleet? You can't track the damm vehicle and it's yours, I am sure the items where on the vehicle, you said it's not responsible for items left in vehicle, well its human to error, just like they did when the error on not telling me they did not have conv, and were not on time to delivered. they don't know how to respond to my missing items and have not got the pants to a least make a courtesy call to say what happened. This is a bad experience and I will not recommended based on this experience, and I do write and travel very often.
10 Jul 2017
Pros: I got stuck an a toll truck came immediately
Cons: Battery died
4 Sep 2017
It was ok
Pros: Customer service was very Profesional
Cons: Car was dirty and had damage that wasnt stated in the contract
10 Dec 2017
No car when I arrived
Cons: We had prepaid and booked a car and received a call the day of our expected arrival to confirm that we continued to be I tersted I. The car rental. Given the situation in Puerto Rico, and the challenges we had anticipated, we appreciated them checking in! However, despite our confirming our travel, when we arrived to the car rental location we were told there was no car available. We, along with the many others were left without transportation, despite our prepaid fees and confirmation. We travel frequently and rent in Thai location for over 9 years and have never had this issue. I understand the current challenges facing all areas of PR but am so disappointed that we were not told that they would not be able to acomidate us. Will think twice about using Thrifty in this location in the future.
18 Nov 2017
Pros: The rental process was fast. The car was waiting for me when I arrived. The agent was nice and courteous.
Pros: We had chosen an economy car and we were surprised with a Jeep.
Cons: Bad experience in mayaguez since we went directly to reserve a car there and the"lady" at the counter refuse to make a reservation because it was one way. I reserved the car online and went to pickup right there. When the "lady" saw us she did everything possible to persuade us to not take the rental, with bad attitude made us wait 40 min for the car, supposedly getting "washed" the car wasn't cleaned, windows all dirty, She didn't tell us that if we dropped off in another place that was not picked, we would be charged $50, plus told us very nasty that $200 was going to be put on hold.
Pros: Joel, the Manager is a great person. The selected vehicle was not ready for some reason, so I received a free upgrade to a more comfortable vehicle! He went above and beyond to make sure I was satisfied with the offer, which I was. No hidden charges whatsoever and never a hard upsell for insurance or anything.
Whenever the need arises, I will be back at Enterprise Mayaguez! Thank you Joel !!!
Pros: I liked the price, it was a clean car and did its job getting me and the family to the other side of the island.
Cons: I don't like small cars. I'm use to my big truck back home where things fit with room to spare and I feel safer with my family knowing they are not in a small death trap of a car. I also tried calling them and got no answer after waiting 30 min on the phone listening to hold music.
35 travellers who hired a car in Mayaguez gave the car agency they used an average rating of 4.7