Cons: They force me to paid extra in which I end it up paying.
5 Oct 2016
Smooth and quick!
Pros: Very efficient and they were waiting for us right outside the airport at 2am. We were off and driving in no time!! Highly recommend.
Cons: We didn't expect and extra $63 in fees which were not mentioned when we booked the car but overall we still felt it was a good deal.
13 Oct 2016
I was swindled
Pros: The ease of being taken to the airport by shuttle. The process was quick and easy.
Cons: The quote I was given by Kayak was not what I was charged. When I got to the counter I was charged an extra 11% tax on top of the taxes and fees already quoted. When I asked about it woman told me I was charged tax because we were in Puerto Rico. I have been to PR many times and NEVER had to pay more than I was quoted. She then told me I would be charged a flat rate of $4.95 a day for use of the pass that allows you to ride the "Autopista". Fine. But, again, when I turned that car in I was charged tax on that as well. And again, I've never been charged tax for use of the Autopista pass. I don't know what kind of scam they have going on over there, but I will NEVER use them again.
19 Oct 2016
Cons: Dennise, the cashier in charge of the transaction was rude and didn't give me enough information regarding the insurance. She charged me insurance for 2 days that I didn't need because I have my own, then she "reimbursed" is going to take two days for this so I'll have to look at my bank statement. She was unpleasant and had an attitude.
8 Nov 2016
Pros: The customer service they treated us excellent. ...
9 Nov 2016
Easy check in/check out
Pros: The customer service was very prompt and efficient. No hassle, no hidden fees
21 Dec 2016
Pros: Quick shuttle pick up...
7 Feb 2017
Never use Dollar in PR! Rip off!
Pros: Car itself was fine, no real problems with their inventory at this location.
Cons: This was a huge scam and I will never use this rental service again. I typically use Hertz but Dollar was quoted at $50 cheaper so decided to use them. Ended up paying $200 dollars more than what was quoted due to some unknown fees and taxes that should have been included in the quote under taxes and fees I would think. The woman working at the desk could not be bothered with trying to help us either, and we are really disappointed with our rental. I will 100% never be using Dollar again in the future.
Pros: It was available . Here have been instances, with other companies, where even after making reservations the vehicles are not available due to high demand during the holidays.
Car was clean and in great working condition. Brand new.
Cons: The price increase because of the holidays. Ended paying $100 a day.
29 Jan 2017
Pros: This is the worst experience I've had. I reserved a convertible car two days in advance to pick up at BQN at 12pm I call to confirm at 10am and the receptionist said they dont have conv, and that the SJU (which is 2 hours away from BQN) office is sending a jeep in exchange for the conv. When I arrived at their terminal the vehicles available where 2 and in very dirty and smoking smell, and the jeep that was coming from the 2 hour drive was just an 1 hour and half still away, this is a disrespect for a company that calls themself organized, the receptionist rented me a hyndai tucson, which when I returned left a bag with some gifts under the drivers seat trying to secure it at the hotel parking, and when I called 30 minutes after returning the car BQN said the car was in its way to SJU and that there was no way to contact the driver in his 2 hour drive. It's this possible? And the SJU phones when I called no one answered, it's been a week after I contact both office, which gave a lame excuse saying they can't find the vehicle, I mean you don't know where the hell is you fleet? You can't track the damm vehicle and it's yours, I am sure the items where on the vehicle, you said it's not responsible for items left in vehicle, well its human to error, just like they did when the error on not telling me they did not have conv, and were not on time to delivered. they don't know how to respond to my missing items and have not got the pants to a least make a courtesy call to say what happened. This is a bad experience and I will not recommended based on this experience, and I do write and travel very often.
Pros: Joel, the Manager is a great person. The selected vehicle was not ready for some reason, so I received a free upgrade to a more comfortable vehicle! He went above and beyond to make sure I was satisfied with the offer, which I was. No hidden charges whatsoever and never a hard upsell for insurance or anything.
Whenever the need arises, I will be back at Enterprise Mayaguez! Thank you Joel !!!
Pros: I liked the price, it was a clean car and did its job getting me and the family to the other side of the island.
Cons: I don't like small cars. I'm use to my big truck back home where things fit with room to spare and I feel safer with my family knowing they are not in a small death trap of a car. I also tried calling them and got no answer after waiting 30 min on the phone listening to hold music.