Cons: Rental place was not clean, mini van that we rented did not have key fob
15 Jan 2017
Pros: I thought Avis did a nice job of recovering from the Kayak induced mishap of thinking I was renting a car picking up at Miami International Airport, but in fact my reservation was for some local market location off airport.
Cons: Didn't like that Kayak made the reservation for an off-airport location. Of course, I realize I may have made a mistake, but the interface made it too easy to make that mistake.
27 Feb 2017
Lots of fine print issues
Pros: Car was new
original price was good
New rentacar center in MIA is nice ...
Cons: It was not clear to me that I was renting offsite from the Miami airport through the Avis website when I booked. So, when they had no car for me at the airport upon arrival, I had to cab it a few miles away to the local location. Even though I was later than my planned time to pick up the car, my car was not ready and was being cleaned. 4o minutes waiting...and then the car was still wet and some dirt since they didn't towel it off in those 40 minutes. Then I found out this location was daytime only and had no dropbox for dropping off car off hours. I had to drop it off at the nearby MIA airport...and was changed around $85 more for that simple change. I had been told it would be around $25 from the Avis 800#. Early morning drop off at MIA, no one attending. Once employee finally came by, but spoke no English. Miami service people, in general, are not as professional or courteous as other locations I usually use Avis or Budget at. I am a business preferred account user...but that doesn't seem to get me much...at least in Miami.
Cons: The customer service was terrible at the Miami location. My husband and I took a taxi from our cruise ship to budget and was informed that they were out of cars. We had made reservations for the car prior to our arrival. The woman at the front desk was very unprofessional and didn't even apologize for the inconvenience. If it says that cars are available than the company should ensure that they have the cars. The manager sat in his office and didn't even come to talk to us. Many customers left because of it and budget lost out on business. I have rented cars from various car rental companies and never had such terrible customer service. The employee at budget brushed us off and even took awhile to greet us when we got there. She was talking to other employees and doing everything but paying attention to her customers. She even left for 10 minutes