Pros: Fast service: no waiting 20min while they type in silence on outdated software like other rental places. Competent and friendly staff. Competitive pricing.
Cons: Vehicle smelled musky and damp -- it had been stored with windows cracked open. Upholstery had some stains, and there was dirt in some corners.
11 Feb 2017
Cons: I was proposed an insurance of allianz while the one from hertz was cheaper and actually covered more.
11 Jun 2017
Cons: The employees misinformed me about how to pay for the Golden Gate Bridge toll crossing. Two different employees told me to pay immediately through PlatePass, which is incorrect (they take a few weeks to post a bill and do not notify you when this happens). This resulted in additional charges to my account. The correct site is through bayareafastrak.org.
20 Sep 2017
systems were failing car was faulty
Cons: Systems did not work
It took an hour to provide service to 3 customers
Car was dirty and faulty - two warning indicators in the dashboard
Can was not ready on time
Facility was dirty - the drinking water were dirty with some strange substance inside
Cons: I wasn't even able to get the car since they were closed on the day of booking. I called 3 times and was told someone would call me back to help get another car rental at the same price but no one called me back. Totally messed up my plans for the holidays. Never renting from enterprise again.
4 Jan 2017
Cons: not getting a car at all when I showed up to the rental on the day of because THEY WERE CLOSED, and then not receiving any discount in having to book another car myself within the hour of this happening. Absolutely horrible experience. Customer service not helpful at all.