Cons: rental staff did not appear happy with low price given to us
31 Mar 2017
Cons: When I got to the rental desk I was told my reservation had been canceled due to being 20 minutes late. I had no choice but to pay a higher price for another car. Also asked about adding my wife on the contract and was told it was $13 a day and I came to find out that's not true.
Cons: Being called and hour before pickup time and being told they had no cars. Had to switch companies and locations and lost and hour and a half of travel time.
1 Jan 2017
Good Service - Car had minor annoying issues
Pros: Minivan was comfortable and low miles. Agents at pickup and drop off were very friendly and accomidating.
Cons: 1) Minivan was very dirty inside and out.
2) Although not requested, minivan came with GPS that would not stay off (it would turn on every 10 minutes - very annoying on a 18 hour trip)! Customer service could not help and unit could not be disconnected.
3) Headrest in rear seat was broken and poked into passengers head. Headrest was attached and could not be removed. Had to tie it back with rope.
4) Safety - rear passenger seat belt would not click properly. Multiple times the belt would just come undone. Agent was able to verify upon return to store.