Pros: Customer service was courteous, informative and timely in getting our reservation complete. The Nissan Rogue was an excellent vehicle.
Also the return was simple, fast and easy.
14 Oct 2015
Pros: Quick and easy pick up and drop off
Cons: Initial phone conversation with clerk when I called and inquired about the rental
16 Nov 2015
Panama City, FL
Pros: Upgraded to SUV for $7 more /day - Toyota forerunner fully loaded.
Cons: Charged credit card $200 over rental price - day 2 still waiting for credit
29 Apr 2016
Very happy with the entire process
Pros: Car, booking, easy and quick booking
28 Aug 2016
Pretty good rental.
Pros: The car was good and the counter service was fast. MAKE SURE TO INSPECT THE CAR IN AND OUT AND GO BACK AND LET THEM KNOW BEFORE DRIVING AWAY. I saw damage in and on the car and went back to the counter to note it. No one goes with you to inspect the vehicle.
Cons: The counter agent trying to upsell me. I know they are just doing their job, but I get tired of that, especially when on vacation.
17 Oct 2016
Cons: The staff member did not come to the counter until after we arrived. So... hopefully the bill is what it was when we reserved the car on line.
Pros: When I made the reservation I put in the airport location and thought that is where I was getting the car. When I arrived at Enteprise, they told me the reservation was for downtown and they only had big expensive cars available and would not honor my contract. I had to rent from Hertz and pay the full price.
Cons: Wish Kayak would not have steered me to a non-airport location.
2 Oct 2016
Cons: When I reserved I asked for pick up at airport when I arrived car rental was 30 minutes away- not happy
23 Sep 2016
Pros: The reserved rate.
Cons: The Enterprise location refused to honor the rate I was quoted for this reservation. Tried to charge me twice as much. The manager kept telling me "that's what we come up with". I even showed him the printout with the reservation number and prices. Still would not honor it. So, I went down the road a little ways and rented a car from Hertz. The agent there helped me out with a great rate and rescued our vacation. Will not use Enterprise again. Already have a car reserved at Hertz for our next trip.
Pros: Location was very close to out hotel and rep was very kind and courteous.
Cons: Small snafu with reservation and many calls later to resolve. It seemed that everyone would tell us a new number to call and no one really knew what to do. Also, the after hours drop off process was very vague. There was not signs indicating what was specific for AFTER HOURS - so I wasn't sure if what I was doing was the correct process and had to walk from the parking garage to inside the airport at the desk to drop my key. Which was not a huge deal but I was confused whether or not I was following correct procedures. Key drop should be at the kiosk in the parking lot.
1 Aug 2016
Pros: Husband is top tier Hertz user...for business and vacations. Have great reputation and few issues
Cons: We were charged additional fees that I don't know why and wasn't expecting. I believed I had paid everything up front. I'll call Hertz to resolve.