5.2 Okay14 Sep. 2019
Clerk was not very helpful and try to charge my card for insurance which I had not accepted.
8.0 Excellent23 Apr. 2019
The car was clean and easy to handle.
8.8 Excellent23 Apr. 2019
Drop off location :(
8.0 Excellent21 Aug. 2018
Dont rent child seatsClean new car Fast drip offDirty and unavailable child carseats, they had to borrow one from another agency !!! Although it was reserved ! Pick-up lengthy and slow service, had to sign up to avis preferred service as they advertised to skip the line, agent tried to hassle with me but showed her their ads to skip their long lengthy slow service line which is so annoying after a 16 hours flight
10.0 Excellent9 Jul. 2018
Piece of Cake and shocking upgradeGreat to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
4.4 Okay31 May 2018
They didn’t respect our reservationWe reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
4.4 Okay4 Apr. 2018
Lack of communication and customer care.Car was okThey did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
9.6 Excellent27 Mar. 2018
The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
2.0 Mediocre28 Dec. 2017
Overcharged for rentalPlease look into why I’m being overcharged and fix it.Please refund amount i was overcharged.
2.0 Mediocre18 Oct. 2017
Even could not get a carOf course, nothing. We even could not get a car and a decent attitude.Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya