Pros: Smooth, quick pick up and drop off. No arguments or hard sell over extra insurance as I had my own policy already. Did a walk around of the car with me before taking and after returning the car. No issues. Friendly staff too. Will definitely use again.
26 Nov 2016
Pros: Loved service and car was wonderful
3 Jan 2017
Pros: The guys were so nice and the process was so quick and easy it was weird!
1 Nov 2016
Great service by Joe
Pros: Joe had great costumer service. Would be happy to do business with him again
Force charged me for an extra day as they were clo
Pros: Nothing in particular
Cons: Even though they have after hour dropoff they still charged me for extra day as my return was on a holiday
22 Nov 2016
Service fine, bad alignment.
Pros: I had some concerns about my rental van, including a tolerable but definitely present stain on the ceiling and a shimmy that became obvious at speeds above 60mph, neither of which I was aware of until I had started a one-way, multi-state drive. The clerk at the Kirkland office was completely agreeable and made a note of both on my account.
Cons: While I'm sure it is difficult to diagnose all maintenance issues on all vehicles in the fleet, I was disappointed that I was given a van with a pretty obvious alignment problem to drive across 2/3 of the country. I also noticed the front tires were pretty worn, indicating an alignment issue that should have been caught prior to sending it out again. I also would have stopped in at a Hertz along the way, but many reviewers warned against getting charged for damages they weren't responsible for, so I just dealt with it.
10 Jun 2016
Great service in Bend OR!
Pros: Rented car in Redmond WA.
Car stalled many time.
AC was week with some vents non operable.
Changed vehicle in Bend OR.
Hertz fellow in Bend was very nice, pleasant and accommodating.
I commend him for his attention and professionalism.
31 Aug 2017
Cons: Only offered toll info in WA state. Need toll info for MA state.