Cons: Payless is very disorganized, and missed managed. It resembled a junk car lot. Be prepared to wait in lines over one hour, and give yourself two hours to complete to return process and have them get you back to the airport. IT’S NOT WORTH THE AGGRAVATION.
5 Aug 2016
You Get What You Pay For
Pros: Price - The price was great but honestly would have paid double to get better service at a more reliable provider in terminal.
Cons: 1) Speed of service (or lack of) - It takes 20 to 30 min to check out each person that comes to the counter. If you arrive and there's a line prepare to be there for a few hours.
2) Quality of vehicles - Prepare to get a vehicle that is dented, scratched, and dirty inside. The vehicle we rented was a 2016 and it showed more like a 2010.
3) Shuttle service - A shuttle may come every 30 minutes if you're lucky.
4) Facility - Small, cramped, falling apart.
31 Aug 2016
Pros: Staff was friendly, airport shuttle picked us up quickly to go to the car rental which is very close by.
Cons: Online our car rental came to about $46 and we paid insurance separately, but once there after so many fees the total came to over $100.
We had to pay a toll fee, because they said tolls could not be paid in cash, this is a lie. Also you only need this if you are going outside the metro area, we rented the car for 3 days and said we would only need tolls for one, and they said this was not possible, it was for the total of days or not at all.
7 Sep 2016
SUV seats were dirty.
Pros: Everything except for dirty seats inside SUV.
Cons: SUV dirty seats.
11 Sep 2016
Never use this again
Cons: Overcharged me by $100.00 on my reserved car. The car had a bad tire and got a flat. The headlights didn't work and lastly the brakes failed on the way back to San Juan on the highway.
11 Sep 2016
Smooth rental experience
Pros: Drop off was easy. Price was good.
Cons: It was the first time I needed my insurance card in hand and to supply the policy number. Car was all scraped up but after driving around Puerto Rico I understand why!
12 Sep 2016
Not the same numbers quoted on Kayak
Pros: Clean car, convenient location next to Bebo's. Friendly service
Cons: Deceptive pricing. Paid for car damage I did not (knowingly) do. Be very thorough in initial inspection. Quote said $1.85 per day, it was actually $7.40. Tax and fee estimate was a bit off. A $5 charge for AutoExpress Tag is excessive.
13 Sep 2016
Cons: The taxes advertised were incorrect. Please make sure you check with the local affiliate for accurate totals.
22 Sep 2016
Pros: everything was okay
Cons: i went and they gave another price different that what i had. and the person in front of me had the same issue wich it look to me that one of the company weather is you or the other is making that on porpose, better learn from wells fargo scandal and their opening account with costumer knowledge, cause thats what it look to me that you are doing, quoting one price and when you got there you dont have any other option but to get the car at a different price
3 Oct 2016
You get what you paid for
Pros: The Price...
Cons: The car was poorly kept, lots of scratches and dents, wasn't clean.
Cons: It was terrible specially when I was transferred to mexico, the car I reserve was in Puerto Rico I tried more then 10 times for costumer help until I got some one from San Juan and from all information I asked about the rental and insurance he triple the rate so I was so sad that I did not rent there and took me a day to rent a car
27 Jul 2016
Excellent customer service
Pros: Enrique was super helpful and efficient whIle renting the car. Our reservation was ready and was exactly what we needed. He gave us helpful tips on where to eat around town and made everything so easy after a long trip into Puerto Rico.
Cons: The only downfall is that there was only 1 shuttle to and from the airport.