Cons: Car was not very clean, smelled of weed, had no cruise control. I had asked for a compact car and got a sub compact car instead.
9 Jul 2016
Rental mMade A Big Difference in Our Vacation Expe
Pros: We got a Town and Country Van was very comfortable with bells and whistles. Pasengers seats were comfortable, spacious and had satelite and dvd player. It was an excellent choice for vacation. Hertz made the process easy and we got a awesome deal. We brought our car back a day earlier and were credited it back.
Cons: We do not have anything negative to say about our Hertz experience. Thank you Hertz.
4 Apr 2017
Cons: The car didn't gave what we needed and what we reserved 4wd and the employee there could care less.
7 May 2017
Cons: The service was great. I just wish the car had blue tooth.
24 May 2017
Nice cars poor service
Pros: I really enjoyed the RAV4.
Cons: Picking up the car was a poor experience. First, there was no where to park when I arrived. Second, I had called ahead to make arrangements to pick up the car 1 hour earlier then my original reservation and then had to wait an hour for the car anyway. The staff didn't seem to be organized.
13 Nov 2017
Cons: the availability of vehicles. the vehicle was not available when i arrived.
15 Feb 2017
Outstanding vehicle and service
Pros: We were upgraded from a van to an SUV that was Next 2 New and a beautiful vehicle the service was great the vehicle was great we couldn't be any happier
Cons: Everything was great
19 Feb 2017
no car available despite reservation. Lame Kayak c
Cons: WHAT AN ORDEAL! when I arrived with a CONFIRMED reservation, the Hertz employee told me that he did not have any car available. He did not help me find another car, REFUSED to call other agencies. Hertz customer service did not do anything despite repeated phone calls, Kayak's customer service is even worse because never open. It was the first and last time I was dealing with both kayak and hertz. THE HERTZ EMPLOYEE ASKED US TO LEAVE THE STORE BECAUSE HE WAS CLOSING AND LEFT US FIX THE ISSUE ON OUR OWN. NEVER AGAIN! YOU ARE REALLY BEYOND REMEDIATION.
13 Mar 2017
Pros: Quick easy and freindly service.
16 Aug 2017
Third time renting from this location
Pros: I got in and out quickly when picking up and returning the car. Cars have been clean and well maintained.
Cons: The last two times when I rented the car the tank was not on full. So for instance this time there was 3/8 tank of gas. When I returned it I had over a half tank, so I spent a little more on gas than I needed.
Pros: The pick up was quick from Roseville Sacramento. We were most impressed with the drop off in San Francisco. We were catching a flight and the traffic made me a bit nervous thinking we were going to be late. But the quick drop off put my mind at ease. Thank you for being so organize.
6 Jul 2016
Cons: Hours were different than advertised. Arrived a few minutes before closing and the clerk refused to rent the car I had reserved.
5 May 2017
Pros: efficient, pleasant rental in Roseville, very nice minivan
Cons: efficient return at LAX however when I returned to my hotel I noticed that I was charged $105 more than my original agreement. When I called Budget (Customer Service is not available 24/7) I was told the difference was because I returned the car one hour early!!! But, they would go ahead and "honor" the original agreement. I have never had this problem with National or Heryz
Cons: They didn't show me how to operate the vehicle [a VW Bug]. I couldn't figure out how to start it. When I tried loading my belongings to leave for airport I couldn't open the trunk, couldn't move the seats forward [to place bags in rear]. In the end I had to drive with my luggage on top of me in the two front seats. Crazee.