Cons: I didnt like that you sold me insurance of another company
18 Jul 2016
Cons: We never got a car. I was told they rented all the cars to others and did not have one for us. I called to tell them we were on our way and they could not find our reservation. Then they found it and said they couldn't find it because I put it in my husbands name. We both have the same name. Worst experience we ever had. We needed to get to the airport.
24 Oct 2016
Was not told extra charge would apply to drop off.
Cons: Poor customer service in not insuring I understood office would be closed and airport office would charge for intercity drop off. So 24 hour rental was not 24 hour and rental cost 30$ more than if I had just rented from airport from the start. Agent had plenty of time to shoot the breeze about cats
9 Nov 2016
The customer service was outstanding !!
Pros: Lisa was the associate who handled my car rental agreement. She was very personable and extremely helpful. I will definitely come back to Hertz again when I need to rent a car.
29 Dec 2016
Pros: I called Hertz to ask a question about my car reservation and they said there was NO reservation. I have filed a complaint with AMEX. I want my money returned as Hertz said they did not have a reservation and I was forced to pay for a MUCH more expensive option.
13 Feb 2017
so disappointed with the Santa Rosa facility
Cons: I have a serious problem with a facility that has no phone or internet. Hertz has a makeshift location now on Santa Rosa ave that has no way of communicating with their customers. Also how can hertz allow you to make a car reservation after 12 noon on saturday when the facility isnt even open??? I reserved a car and when I showed up the front doors were locked and no one was inside. The hours were put on the window as closing at 12 noon.
21 Feb 2017
terrible customer service
Cons: very rude customer service
10 Mar 2017
Customer Service Needs Major Work
Pros: I appreciated that, at the end, some effort was made to correct what was turning into a negative situation.
Cons: The desk attendants were incredibly unfriendly, bordering on rude, very condescending, and did not appear to want to help me, even when I walked away to go to a competitor.
11 Apr 2017
Pros: The car a VW passat was excellent, so nice that I would buy one and the rental rate was very good. The people at the office were very nice.
Cons: The location to pick up the car was so so. I would still rent for them, the location would not stop me and it was not bad.
Pros: Enterprise called me within 30 minutes of making the online reservation to tell me they were out of cars.
Cons: No cars were available for rent.
26 Nov 2016
Pros: All of the staff were wonderful but Kenny took great care of us!
6 Mar 2017
Pros: Pick-up attendant was very accommodating after we realized that I had accidentally selected a different location.
Cons: There was a discrepancy at drop off related to whether I had accepted liability coverage. I was told the pick-up location would call to resolve it and help me get an accurate receipt. That has not happened and when I called their phone number, I am unable to get through to anyone
15 Apr 2017
Pros: Initially the only car available was not satisfactory. Staff went out of their way to find a Toyota Camry which we first selected. The car was in perfect condition and served us well on our travels to Long Beach, CA.
Check-in staff were friendly and helpful. Overall it was an excellent rental experience.
Cons: PRICE FOR DROPING OFF AT DIFFERENT LOCATION COULD BE LESS
15 Sep 2017
Cons: We rented the car - went to pick it up and he said he didn't have a reservation under my name. Showed him the reservation receipt email - he then said I don't have a car available. Then something came up where he thought he had one - with a cracked windshield. He said he'd give us a discount. Tried to rent that one out but there was a hold on it. He said ok, I can get another car let me have your card. I had my debit card. Said it wouldn't pass the credit check. He said my credit must be bad. !!! My husband tried his - same thing. We don't have credit cards. We have rented numerous times with our debit cards, never with an issue. I have now been charged for the insurance. This car rental was for a very important occasion. Extremely upset and very confused.