Pros: Dropoff at airport went well. The key box was brutal to open in the cold, windy circumstances.
Cons: Your telephone was busy 40 minutes after our first call for airport pickup. At last a car attendant answered and brought a Chrysler 500 to the airport -- the only vehicle available. We rented it. No alternatives. The attendant was helpful, compassionate about the long delay. He said the manager was away and wouldn't return for an hour. In defense of the employees, our expected arrival was later than anticipated thanks to an airline scheduling problem. Nonetheless, having no car as reserved (Corolla) was unsatisfactory. The long delay was difficult to understand. Then having a bomber-size vehicle was disappointing.