Outstanding customer service — unlike the location
Pros: I had booked with this location to save some money (as airport car rental locations usually charge more). When I arrived at Monterey airport, I came by the Hertz counter at the baggage claim and asked about a shuttle to the Hertz location where I had placed my booking. I realized very quickly that the staff member did not have the slightest interest in being helpful once I told her that I had booked with the Seaside location. She said I should hail a cab or call them to find out. I thought, "geez, people, come on, are you the same company or not?" So I called the Seaside rental location and a driver picked us up shortly after. They also dropped us off at the airport at the end of our vacation, and the driver initially refused to take my tip. Great service, highly recommended.
Cons: There was nothing I didn't like.
7 May 2016
They didn't have any cars
Cons: Hertz confirmed the car was there, no car and no help. After 30 minutes on the phone they directed me to another hertz location 30 miles away, but when i got there, again no car was available..ill never use hertz again, or kayak..what a joke they both are.
17 Aug 2016
Pros: I liked that you can add extra drivers for no additional fee.
Cons: After we got to Hertz to pick up the car, they still had to clean it. When you are driving 20+ hours it would be great if the car were ready when you scheduled to pick it up. We called to see if we could change our reservation and were treated poorly by customer service at that location. Just say no, no need to berate us. It didn't help that they made us wait outside in the hot sun for an hour while we waited for it to be clean. The workers also were commenting on illegal substances they found in the cars when they should have been helping customers, which was beyond unprofessional. Not impressed with this company at all.
3 Oct 2016
Pros: Used Hertz for years
Cons: Car was damaged on front end. Smelled of heavy smoke, and was not clean upon pickup.
I used to think Alamo was bad. As a Hertz #1 member. I hate to say, this will probably be my last.
11 Jan 2017
Slight improvement in service
Pros: Customer representative as kind and took the time to have a conversation with us about our experience.
Cons: Our car was also not inspected at pickup so when we returned it, we were accused of putting a large dent in one of the doors, which we did not, and had no proof we did not because it was not inspected prior to our leaving our pick-up location. Customer rep at drop-off location was kind and apologized for not having the vehicle inspected prior to our leaving the pick-up location. Overall, I am very unsatisfied with out experience and will not be using Hertz again.
11 Feb 2017
EXTRA CHARGES DUE TO BAD COMPUTER SYSTEM
Pros: I picked up the car at 6PM, but they recorded it as 3PM. They charged me for an extra day when I returned it at 4. They were rude on the phone.
The Seaside office itself was great, though.
27 Feb 2017
Pros: Great customer service
21 Feb 2017
Ismaels Trip to San Luis 2017 #2
Pros: The vehicle was great. comfortable and good stereo people at hertz were awesome.
Cons: it was all good
19 Mar 2017
Car was is Salinas not San Jose
Cons: I asked for a car in San Jose it showed up in Salinas so I had to pay for the car and rent another car anyway. Total waste of money
25 Apr 2017
There was no rental agency and no car!
Cons: I arrived to pick up my car to find no Hertz rental agency. I called the contact number on my reservation and was given a new address. There was no rental car there either. I was left without a car and my weekend plans were screwed up. I will never use kayak or Hertz to rent cars again.