Cons: No attendant at drop off site. Had to go back into terminal.
10 Oct 2016
Pros: Great car and Great on gas
Cons: All good
13 Oct 2016
Dirty car, long waits & extra fees
Pros: The car I got was nice but it took too long to get it.
Cons: I had to wait for 25 minutes to get to the counter because there was only one person working... then they didn't have a car ready. The car I got never got washed, and the one worker went out & vacuumed while I waited. It took an hour to get a car that I'd already paid for. I returned the vehicle on time, with the exact amount of gas that was in it when I took it.
They authorized my card for double the amount of the rental & didnt release the other half for 5 days. THEN Hertz charged me an extra $71 (for reasons nobody could explain) and I had to be on the phone for over 30 minutes to get that resolved. Ridiculous!
7 Nov 2016
Very Bad Experience..... Tried to force double pay
Cons: After trying to up-sell a different vehicle then the vehicle that was already reserved, they actually tried to force double payment.
They had all sorts of weird numbers of only a partial payment received and how much needed to be payed (more than the initial payment that was already made, and more than it would have cost from another company straight from the airport.)
I am still waiting for all of the pending transactions to finish to get this all resolved.... very unhappy with how this went down.
Unfortunately would have done much more business with Kayak and this rental company if this would be resolved correctly.
14 Nov 2016
Cons: Location was hard to get to from airport and total cost was $100 over the estimate
19 Dec 2016
Cons: Clarify that return paperwork. Also put a pen in the drop box so people don't have to find one at the Asian grocery store a block away.
13 Apr 2017
Never rent again
Cons: Hertz refuses to use debit after on line says they are acceptable, would not accept second form without spouse present. I had to lose a plane ticket that was bought to use from el paso
6 Apr 2016
Cons: Drop off location was within a hotel which was not listed on the drop off address. There was no sign outside to know where the Hertz location was.
16 Jul 2016
Pros: Easy to pick up and drop off.
14 Nov 2016
Terrible situation all around
Pros: Literally nothing
Cons: They called me 10 minutes before our agreed pick up time , while in Uber, to tell me they had no more cars. They provided no alternatives, no solutions, no accommodations, no compensation or any future discounts etc. Just told me I was SOL. I asked for the manager and he said it was him - Cannot explain the lack of empathy that he showed. It was pathetic for a Hertz manager to be as terrible at customer service as he was.
Pros: Car was very clean when we picked it up. The employees were friendly and exceptionally helpful. Bonus points for letting us keep the rental for 3 extra hours at no charge. Would definitely recommend to others and use them personally again!
23 Nov 2016
Pros: Ended up getting the car one a short notice and ended up with a great new car. Picked it up in Tempe and returned it the next day at the airport. Received prompt service at both locations. the car was very clean and drove very well
Cons: The one day rental rate was a bit expensive
18 Mar 2017
Very pleased with the rental process, from pick up
Pros: The service was fine. The free upgrade to a Ford Explorer was unexpected, but much enjoyed. A great vehicle! The whole process worked out very well.
Pros: From check in to return the staff was very helpful and quick.
31 Oct 2016
Car had approximately 30K miles on it
Pros: Good checkout, they let us swap cars as the tires on the first one where a bit past their prime
Option available to night drop at a different location about 2 miles away which was very convenient
4 Jan 2017
Pros: Cons: I had to ask for assistance in locating where to actually pick up the car. It was far away and not well marked. Additionally I had to try and view the car for pre-checkout damages in the dim light of a parking garage.
Pros: rental staff was quick and efficient and none of the dreaded high pressured sales pitch to upgrade and purchase overpriced insurance.