Cons: Car (Jeep minivan) was bigger than I wished I'd rented for a small Carribbean island.
Discovered the check engine light was on and in concern took it back to the rental office where I was assured not to worry....they had checked out the vehicle thoroughly before rental.
6 Nov 2016
Try somewhere else if you want a place with servic
Pros: Got a free upgrade...because they did not have our car in.
Cons: They asked the hotel so they could reach me to replace the car, then decided I should just stop back in.....stop my vacation to see if they have the car.....not to be a brat, but customer service is their job. I called to check, and they did not pick up or have an answering machine.....don't expect much help.
When I returned the car, they said I owed an extra day, and I should check my paper work. I said no, and made them look at the electronic reservation. They copied the item down wrong...keep the reservation information handy as they might try to get an extra day out of you.
Pros: Your personnel was very good and friendly and pleasant to deal with.
Cons: Car had fabric interior and smelled very dirty. Seat adjustment handles were damaged. SUV was large so shoud have come with back up camera. Felt price was high for very basic suv. Next time we will get something smaller.