Cons: This critique is for kayak! I had put the destination for pick up at the airport in Portland and somehow got redirected to a place that's 30 minutes away and I can't get to it to get my rental car. Enterprise unfortunately couldn't do anything for us and they did make the comment that kayak does that all the time when people reserve vehicles at the airport they redirect them to another place and the poor consumer is not even aware of it. I was very very upset and I am not going to use kayak again! I am also not going to recommend kayak to anyone as well!
5 Oct 2016
Pros: Checkin was great, staff was friendly, return was speedy, price was outstanding. Couldn't ask for better.
17 Dec 2016
Pros: Had to go over Mt Hood and chain's are required by law. But yet even asking for some got me no where. So I had to buy some that I will never use in my life. $100. Not to mention this was during the big winter storm we just had in Portland. I did fine with the 4 wheel drive I rented, which was a Jeep Patriot. Went around tons of stuck cars, up steep hills all no problem.
22 Dec 2016
Pros: helped us resolve an issue because we didnt realize that we needed to pick up the vehicle at a different location. Took care of the issue immediately.
27 Dec 2016
Pros: The car was good
Cons: The price was crazy big
29 Dec 2016
Cons: Car had musty smell for several days. No USB connection for stereo.
1 Jan 2017
Pros: Car was excellent- safe, and family friendly
Cons: My reservations said drop off was 6pm I arrived prior to 5pm and they were already closed.
19 Sep 2016
Pros: They called as I was pulling up to say that they did not have a car for me and would not until at least three hours after my scheduled pick up. they ended up canceling the reservation for me. Very disappointing.
19 Sep 2016
Pros: The staff was very friendly and helpful, both on pickup and return.
Cons: The car I took, a Dodge Journey, was less than acceptable. Not only was the transmission going out, but the bluetooth didn't function. In addition, the USB port in the car wasn't working either. Besides not being able to play my music, and since we were out in the country, this posed a little bit of a problem, but far more significantly, I wasn't able to recharge my phone. This became a major issue because during the middle of a trek, I lost the use of my phone's navigation.
With the exception of the transmission, the lack of a working bluetooth and USB port seem insignificant. However, as explained, they weren't. I had expected a car in good running condition, which I failed to get.
24 Sep 2016
Pros: Enterprise was great changing the rental from an inconvenient location to a convenient one. Also let me drop it off closer to my hotel to get a ride back.
Cons: When I tried to get picked up to get the rental Enterprise was not answering the phone.
Pros: Great service great price. Both the manager Ferron and the counter agent Miles went above and beyond to accommodate me with just the right car for my trip And at no time did they seem put off but seemed happy to give me the extra attention I also got an excellent rate by picking it up at this location I look forward to renting at this location again
20 Oct 2016
Pros: Loved that the location of the rental place was right there at the airport.
Cons: I felt as if I were being gouged for every little thing- paying for another driver, for more coverage, for a bigger car, etc. It's never the amount you think it will be.
14 Jan 2017
Cons: as two drivers under 25 (23 and 24) the sales people were extremely pushy about insurance on our rental even though we both have very good car insurance and didn't need it. It was a very long and frustrating process and the first price they tried to give us for our car was $600 more than we ended up paying for a week. I understand upselling but after being told 10 different times that we do not need any insurance, it got quite irritating.
Also rented a keep that was front wheel drive (because apparently no AWD or 4 wheel were available) and a massive snow storm hit while we were on vacation. We were told that the cars had all weather tires however there was no tread on our front tires.
Pros: I needed a rental for about a week. Avis wouldn't let me extend my contract so I had to return the rental I had every few days-really annoying
The only thing I liked was the first and third rental
Cons: Didn't like how the price varies so much
Customer service guy was the rudest ever-throwing my credit card and contract across the counter, rude, not friendly. Also wasn't tuber two times so I had to wait and I'm 8 and a half months pregnant.
Overall would never use Avis again
Also overcharged my card at the end