Cons: Upon picking up my rental from the canyon country, CA location- I was informed my rental had not been cleaned and was offered a car wash voucher to take care of it myself. I declined; seeing j was simply renting the car to get back home in the Lake Tahoe area. Driving the vehicle- no problems, didn't eat or drink in the car and am not a smoker. I simply wanted to get home. I returned the vehicle to the Harrahs casino location, left the keys in the drop box and called the original canyon country location to confirm I had dropped the keys properly (I did not feel comfortable simply leaving car/keys without checking out with the attendant). The following day my bank acct states I had been over charged by hertz- I contacted customer care and told them the situation and she informed me I had been charged for cleaning- I immediately contact the canyon country location and asked them to contact the harrshs casino location to confirm with them that I was not responsible for the unkept nature of the car- I had picked it up in canyon country with no cleaning been done prior to me renting the car. The gentlemen (Sam) at the canyon country office has attempted to contact the harrshs location for two days, along with myself trying to contact them- they are not answering any phone lines.
I will continue to attempt to resolve this- and I will never rent from hertz again- seeing How impossible this whole situation has become. How unprofessional the harrshs casino location has been is something I've never experienced with any business.
Please resolve this issue. I'm exhausted attempting to fix your companies lack of communication between branches
27 Feb 2016
Pros: The only thing I did not like was the hard sell on the insurance, I already am fully covered by my insurance but they just don't let up, then the rep showed me some tiny dots on the windscreen and she said she had noted them, but if I came back with any increase in these tiny dots, I would get charged $20.00 for each dot! Scary!
5 Oct 2016
Car was great. Directions were poor
Pros: Nice car. Clean and well maintained.
Cons: Map for return location was misleading and help phone number was closed. Bill for rental was three times estimate. Had to spend extra time to resolve which forced us to hurry through security.
Pros: Extremely efficient, professional, and friendly group of sharply dressed young men running the show at this office. A+ on all levels. Vehicle rental was handled very competently, free upgrade made when regular size pickup was not available, etc.
19 Sep 2016
Best rate I could find on a busy weekend!
Pros: Great rate, great service, couldn't be more pleased.