Cons: The car was in bad shape. The suspension was out of balance and alignment. The steering wheel and the whole car was shaking when going above 80 km/hr on the highway. The drop-off at the airport was complicated
18 Oct 2016
I did not receive the car.
Cons: When I called Avis to receive the vehicle on Saturday morning, they didn't have it! The rental never occurred. The phone number posted for the Avis location where the vehicle was supposed to be - per the official website - was disconnected. I called a different Avis location, they provided me the cell phone number of someone working at the location, and this person who answered the phone was extremely rude and even used profanity when I asked where the car was. "Ciao, pendejo," he said as he hung up. I am considering filing an official complaint with Avis. I highly recommend that Kayak consider reevaluating their contract with this agency. No reasonable person would give Kayak money for this.
19 Dec 2016
Customer service was bad.
Cons: The staff at the north office of Bogota did not attend to help me on my request to change the vehicle the last day of rental, so I could run my business errands due to a city's prohibition of car used at peak hours (from 3PM to 7:30 PM), so some days unpaired or pair tag id numbers can not circulate at certain hours of these days. I had requested to change the car this day and the response was negative and not helpful at all.
15 Jan 2017
Cons: They gave away our car as we were an hour late to pick it up from the airport after unavoidable delay.
Absolutely unacceptable... makes both Avis and Kayak look bad.
We had to figure alternatives out ourselves and ended up booking with Hertz.