Pros: Stumbled on Kayak in a last ditch effort to get any car for the weekend. Everything worked out perfect. The Hertz shop had a small and very busy Friday, but well trained staff that got me In my car in record breaking time (my experience). (Apparent) manager checked me out when I returned and he was excellent as well: Honest and determined leaders can ensure integrity in service for customers. Thanks again.
3 Jan 2017
Cons: did not have the car I reserved, wanted to downgrade to smaller car for same price or more...refused to upgrade to next size car without costing me more money...will NEVER rent from them again
Cons: I rented a car for my stepdaughter who is 27 (minimum age to rent a car is 25). She was the only driver and the only one taking a trip in the car; however, I was paying for it. Because the driver was not the payer, Enterprise said we had to pay the additional driver fee of $13.50 per day. Apparently the payer has to be listed as the primary driver, even thought they have no intentions of using the car. It added an additional $40.50 to my bill.