Pros: IN and OUT with little delay and total consideration and courtesy. m Good car.
Cons: Getting in and out is somewhat complicated and difficult.
19 Dec 2015
Pros: Everything was in order and went smoothly.
26 Jul 2016
Pros: The staff at this location was amazing! Very friendly, helpful, and kind gentlemen. The compact I reserved was unavailable, so I was upgraded to a sedan- Buick Verano! Beautiful and such a smooth ride. A great experience- I will definitely be using this Hertz in the future!
2 Apr 2017
Cons: I got a call the morning of my pick up to tell me they had no cars in stock. When I asked why it allowed me to book online they said their online inventory isn't reliable.
I was left without a rental car on the very day I needed it.
12 Apr 2017
Pickup of rental car
Cons: Terrible experience. I reserved the car, paid in advance. Was told by Hertz email that my pickup time was 12 noon; arrived at 12:10 to pickup car. The office was closed and nothing I could do. I wasn't told that office closed at noon; I should have check that I guess. But don't understand why I'm given a pickup time that is right at office closure?!? Called Hertz trying to get a car from another office, but nothing could be done. I canceled the purchase; I'm waiting for my reimbursement.
I drove to local Enterprise rental office and rented a car. Proceeded on down the road on my vacation.
5 Jun 2017
Cons: I paid for my rental and insurance on line and scheduled to pick the car at 12 noon.When i arrived 5 minutes after 12pm i didnt realize the location would be closed at 12pm. I dont understand how I could be able to schedule a rental at the time the location is closed. And if purchased on line why wouldn't a location have the informaion that there was a rental to be pick up. I was not given a confirmation ny Hertz after I booked my renral or reminder when the time was close. I was asked to call other locations to see if they were open but all, other than the airports, were closed and due ti it being a holiday I would not be able to get a car till 2 days after. I was forced to cancel my rental and insurance and make other plans of transportation which was a huge let down and inconvenience. I am not pleased at all and was baffled that the costomer service was not up to a greater standard. I had to make all my other arrangements myself and would not be able to use my same purchase at a different location. Instead i would have had to make a new purchase. And since a refund would not be available until 5 to 7 days i was not able to do that either.
Pros: The service especially at the drop off in LA was very friendly and good. The car was excellent.
Cons: KAYAK, you sold me an insurance, that Budget did not accept. That's VERY BAD! So I had to pay twice, because my first insurance was useless. How can you do that???????
And, again VERY BAD: The adress for drop off was wrong - 22 miles away from LAX. A fault of the Budget agency in Vista, I think. Fortunately, I followed the signs and found the drop off-station close to the airport.