Cons: I was not aware I needed my insurance card. It was not required at other car rentals. It took time to contact my insurance company to get the information. The biggest issue was the car was not cleaned. There were food crumbs all over the dash and console, windows dirty, etc. THE SMOKE SMELL WAS TERRIBLE.When I brought it back 5 days later it still stank.
16 Nov 2016
cost not clearly stated
Cons: you price said $150 and I was charged almost double. The car's key did not work and they wanted to charge me to change cars, The windows were filthy. Won't be using Kayak
17 Sep 2016
Pros: Car drive very smooth
Nice young man called us to confirm and did nice check in
Cons: Rear view mirror kept falling off-good for laughs but not safety
Car not super ckean
Big blind spot
19 Oct 2016
Cons: Did not like the Chevy Cruz. Thought we were getting a Toyota Corola
Cons: We reserved a mini van around 10 days prior to pickup. We received a phone call the day before asking if we had to have a mini van, if we would want a Ford Explorer instead. I said "no", we needed a minivan. We arrived at 8:30 the next morning, to start our family vacation by renting the minivan, and there was no minivan. The Avis employee said that there had been a glitch on KAYAK and on AVIS website that quoted a lower price on the minivans, therefore causing them all to be rented. There was no minivan there, even though they called me the night before asking me if I wanted something different, and I told them no. They again asked if I wanted an Explorer, and I told them "no" again. They didn't even have an Explorer on site to rent. After waiting for 20 minutes, nothing happened. No minivan, no Explorer, nothing. I called ENTERPRISE and reserved an minivan over the phone, which was DOUBLE the rate that KAYAK/AVIS quoted me, but it was available immediately. I still have received no explanation from KAYAK or AVIS. Probably wont use either of these companies again.
28 Nov 2016
Avis/Kayak lost the reservation
Cons: Avis had sold out of cars, but had my reservation code allocated to another person. Only after 90 minutes did we rent from Payless next door, and still get an Avis car.
Avis was unable to resolve the situation as nobody could figure out how to bypass the computer system to give us a car. The reservation code had my email and info, but was given to another driver. Yet, they couldn't give me a car. Mindless drones that were not empowered to make a decision for a customer.