Cons: We arrived 45 million mutes early to pick up the car and were told by a rather surly attendant that we had to pay an additional $15 to take the car or wait 45 minutes. We waited
22 Aug 2016
Worrisome vehicle damage before rental
Cons: I was required to fill out damage report on the rental before I picked it up. However, I was very concerned that the actual damage would be charged to me because I paid for full coverage insurance and the host didn't want to confirm the damage I identified.
13 Sep 2016
Almamo not great in salt Lake
Pros: I had made a reservation to have a car ready by 30 minutes after arriving at airport. The car was not ready and we had to wait for over 30 minutes for a car. They upgraded us to a small SUV. While the thought was nice the car smelled horrible due to cigarette smoke.
19 Sep 2016
Pros: Customer service at the counter was great! I got my car pretty fast.
Cons: I did have to put air in the tires.
26 Sep 2016
Cons: Not charge what was quoted.....car was filthy. Crumbs and stains all over interior, not even vacuumed
28 Sep 2016
Pros: Great car!
Cons: First care we went into was smoke filled and over powering. Smokers should be fined heavily for what they do to rental cars.
10 Oct 2016
Check in time
Pros: Your staff was really great!
Cons: The only thing that made no sense was that our plan landed early by 15 mins and we could NOT get our car till 10am on the DOT. If we checked in any earlier the price went up. So you had several people just waiting on the clock. You really didn't have to make us all wait for 15 minutes and change the price on us. There should be a variance of time for this purpose. Your staff was just standing there looking at us waiting for the clock as well. Just didn't seem productive in any way.
10 Oct 2016
Pros: The car was very nice.
Cons: The Alamo counter, in Salt Lake, was poorly staffed. It took an hour to obtain the rental car. There was no verification of damage to the vehicle prior to releasing the car and upon returning, I was questioned about peripheral damage to the car which was obviously there prior to my rental period. I have rented from Alamo many, many times, and have never received such poor customer service.
10 Oct 2016
Very satisfied. No hassle, no fuss.
Pros: Easy access at the airport. Excellent pricing
3 Jan 2017
Efficient, affordable, and a nice car
Pros: Quick check in and departure
Cons: No info whatsoever on the car - all wheel drive? Car skidded on 1/4 inch of snow, not great choice in Utah in January. Would have been nice to know b4 renting or even at the counter. No material in the car either
Cons: The car was dirty back seat had garbage on the floors the rear seat was pulled away from work should be so we had to put it back in place the windshield wipers did not work could've been a lot cleaner that was the most biggest complaint we had was it was very dirty were such a new car . Hertz dropped the ball when they sent his car out as dirty as it was.
20 Jul 2016
Pros: Mike Laws was friendly and efficient.
8 Oct 2016
Pros: Very good rental rates for weekly rentals.
Cons: Office is a bt far from the Airport.
We reserved an SUV because 3 of us adults were going to do some traveling to different mountains. Unfortunately, when we arrived, the office did not have any vehicles the size we reserved months ago. I realize they have to depend on people returning vehicles ontime, etc
The manager was very understanding and pleasant, and gave us a ride back to our hotel, as we cancelled our request and found a suitable vehicle elsewhere.
17 Oct 2016
Pros: it was comfortable, good gas mileage, agent was friendly and helpful
Cons: the interior was not clean, there were stains on the seats
21 Jan 2017
Pros: Not only did Hertz not have the car I was suppose to rent, they never contacted me when they got it in like they said they would. Very disappointing.
Cons: The salesman at the front desk was terribly rude to me. I conservatively scheduled my pickup time at noon, but didn't get there until around 12:30 since my flight was a bit delayed. I never got a confirmation call from them. When I got there, they said it would take 20 minutes to clean the car and bring it over. After waiting for over an hour, I asked him why it was taking so long since I scheduled my pickup for noon. He rudely blamed me and said that since I wasn't there right at noon they gave my car away to another customer which was why it was taking so long. I was seriously offended by his terrible customer service.
30 Jun 2016
Pros: The price & easy
Cons: They didn't have many cars available
12 Jul 2016
Worst experience with wvc enterprise ever.
Pros: We met really awesome people and had a great experience with the South Jordan enterprise after wvc enterprise completely screwed up. Next time we are just ordering directly from them.
Cons: They didn't have the car we ordered at either location, wvc flat out didn't have a car and didn't want to find one. Wouldn't pick us up, even after we rented the car, Tristan (sp?) just didn't want to.
13 Nov 2016
Cons: i requested a car at the Salt Lake City airport, but they changed the pick up location since they had sold out at the airport. It was not clear that the location had changed and it was very inconvenient.
Pros: Gave us a free upgrade to a Cherokee. Great customer at their office!
Cons: Pick up was fine (a bit far from the airport but free shuttle and great customer service), but because they close at 6pm (which we didnt realize), we had to drop off the car at another location, and follow these very specific steps to make sure the car was returned properly.
28 Nov 2016
Pros: The agents were friendly, and helpful. The vehicle was perfect for our needs. It was clean and in great condition. We returned our vehicle after hours and it all went very smoothly because of clear instructions we were given.
Pros: I liked the car that I was given. A hybrid with a modern computer dashboard that allowed me to access my phone and whatever I liked with bluetooth. It was strong but fuel efficient. The guy who rented me the car was helpful and friendly and I feel like I got a good value for my money.
Cons: The car was dirty inside and out. It had just been returned, but nobody could have at least washed off the windshield? Also, the after hours dropoff process was a little complicated, I had to guess on a few of the areas I needed to fill out
4 Jan 2017
Cancelled reservation on me
Cons: No customer service, no offer to help in any way. I had a delayed flight and lost luggage to deal with, so they cancelled my reservation after 2 hours. I will never use them again. Traveling with a whole family, had to take an uber and bunch of car seats/bags...was basically stranded.