Cons: Waited over an hour and a half to pickup a dirty car.
6 Jan 2017
Value of Money
Pros: I did not like the customer service. The representative that walked me through the "sales" process was vague about the day to day charges for tolls, gas, etc. I repeatedly told her that did not want any extra services and wished to have the car that was quoted to me. I ended up paying an extra $150 dollars at the end of the trip because of it. My experience was not enjoyable and I will not be renting with your company for the rest of my life.
19 Jan 2017
Cons: I was not given the price from my reservation.
6 Mar 2017
Will never use Enterprise.... ever!!!!
Cons: The salesman was rude and I'm petty sure racist, to my sister and I. He was no help whatsoever. Why would kayak reserved a car for me and the salesman tell me that there is nothing to rent me. Somebody screwed up. Messed up my plans and ruined my wife's birthday. F**k you enterprise. I will never use this car rental company ever again.
6 Feb 2017
Denver charges extra "tourist taxes" !!!
Pros: Car was type as requested. I needed an SUV that would carry 8 and they delivered as needed.
Car was clean late model SUV
Cons: Had to wait 30-45 minutes after pick up time to actually receive car.
It had not been cleaned up.
After receiving quote on car of $520/week - an extra $75 was charged because they were within a 45 mile radius of Denver and I arrived on an airplane that day!!!
Well thank you Denver--- I'm sure this surcharge will promote tourism to your area.... NOT
24 May 2017
Pros: Service reps were attentive and helpful. We just rented a basic model but we're very imprested with its gas mileage, roominess, and comfort. Best of all it fit our trip budget.
16 Oct 2016
Will Plan to Return
Pros: Polite and friendly staff
Car condition, type
Much better price than competition
Cons: Unattended drop-off on Sunday, wasn't aware of that but worked out fine.
11 Sep 2016
Pros: I appreciated the ease and speed of getting the vehicle. Thanks for the great service!
15 Sep 2016
15 Sep 2016
Great Service and Brillaint Vehicle
Pros: The service at both the Denver location and San Francisco was brilliant, the staff were friendly and explained all aspects of the rental to us.
Cons: When trying to book directly through Enterprise over the phone the service was poor and the staff sounded very reluctant to help me find the best deal.