Cons: Waited over an hour and a half to pickup a dirty car.
6 Jan 2017
Value of Money
Pros: I did not like the customer service. The representative that walked me through the "sales" process was vague about the day to day charges for tolls, gas, etc. I repeatedly told her that did not want any extra services and wished to have the car that was quoted to me. I ended up paying an extra $150 dollars at the end of the trip because of it. My experience was not enjoyable and I will not be renting with your company for the rest of my life.
19 Jan 2017
Cons: I was not given the price from my reservation.
6 Feb 2017
Denver charges extra "tourist taxes" !!!
Pros: Car was type as requested. I needed an SUV that would carry 8 and they delivered as needed.
Car was clean late model SUV
Cons: Had to wait 30-45 minutes after pick up time to actually receive car.
It had not been cleaned up.
After receiving quote on car of $520/week - an extra $75 was charged because they were within a 45 mile radius of Denver and I arrived on an airplane that day!!!
Well thank you Denver--- I'm sure this surcharge will promote tourism to your area.... NOT
16 Oct 2016
Will Plan to Return
Pros: Polite and friendly staff
Car condition, type
Much better price than competition
Cons: Unattended drop-off on Sunday, wasn't aware of that but worked out fine.
11 Sep 2016
Pros: I appreciated the ease and speed of getting the vehicle. Thanks for the great service!
15 Sep 2016
15 Sep 2016
Great Service and Brillaint Vehicle
Pros: The service at both the Denver location and San Francisco was brilliant, the staff were friendly and explained all aspects of the rental to us.
Cons: When trying to book directly through Enterprise over the phone the service was poor and the staff sounded very reluctant to help me find the best deal.
18 Sep 2016
Enterprise cancelled the rental
Cons: Kayak allowed me to rent a car despite the fact that Enterprise didn't have any cars available. Enterprise then called & woke me up the next morning to let me know they were cancelling the reservation & had been soldout for 2 weeks.
18 Sep 2016
No car for us!!!
Cons: Specifically asked for rentals at Denver airport only to arrive at Budget to find out our Budget rental place was a taxi ride away.... Nowhere near the airport! And.... Budget at the airport had no cars available. So instead of having to pay for a taxi to and from our rental car through Kayak we hiked to another car rental place! If you have ever been to Denver airport car rentals you know that the rental places are NOT close to each other! I will never book with Kayak again!