Cons: The reservation was supposed to be for Airport code FLL. That is what I typed in. When I got there, they had me booked at a downtown location, and with no means of getting there. HUGE HASSLE!! They didn't want to honor the original price nearly quintupling the price, but they finally relented, and allowed me to rent for original agreement price.
23 Apr 2016
Cons: the quoted price was approimatly 200 $ but i had to pay 345 because of an insurance you "have" to have. the care was ok but needed wayy to much gasloine for its sice.
14 Nov 2015
kayak and Hertz had different prices
Pros: The pick up process in FL was poor. The machine couldn't read my license, the process was impersonal, the $132 kayak value became $455 when the check in person got done. Then when I returned the car it became $262
5 Dec 2015
Pros: Fast and professional on car return billed charges as listed on contract.
Car return took under three minute's!!
22 Dec 2015
Kiosks are ok, but could be better
Cons: I used the new phone kiosk and had trouble hearing Bashir, the young man assisting me. He was very friendly and helpful but I ended up getting the wrong vehicle. The matter was resolved by people there so it all worked out. The kiosks are a nice idea, but you might want to have an audio specialist do something about the background noise from the customer end.
2 Jan 2016
Very bad experience
Pros: Once we arrived the lady said she needed to to a credit check on me. Then said she couldn't rent to me because of my score. Even after I had already booked it with the card she said I couldn't use. Luckily my wife had a credit card to use or we would have had no car at all for our trip. I called during our trip to see if we could change drop off locations to a location closer to our hotel. We were told it would cost over 200$ to change locations. We will never use hertz ever again and will make sure we tell everyone we know about our awful experience
3 Jan 2016
Pros: There were a lot of people to take the cars away.
Cons: It was the day after New Year's so a lot of cars are pulling in at once and there were not enough people there to check people in. So there was a little bit of a back up.
14 Jan 2016
Pros: Counter representative was friendly and efficient.
18 Jan 2016
Cons: They didn't have the right car when I arrived. Waited 1 hour for another car to be dropped off. Car was dirty. Customer service was terrible. Not happy especially since I booked a specific car to travel with my family of five.
2 Feb 2016
Cons: The car was given to us with half a tank but the manager argued with me saying there was nothing she could do and the car should be returned a full tank so she would have to charge me. Then I showed her the signed customer carbon copy saying the tank was 4/8 full and she did not make a remark just kept typing and then said she took care of it. Belittling customer service and I will never use them again.
Cons: I asked to rent at FT Lauderdale airport.......however, you did not schedule me there. You scheduled my pick up in the heart of Ft Lauderdale, but that is NOT WHAT I REQUESTED. Then I had all kinds of troubles and it ended up costing me a lot more money. The rental companies told me not to book through you as you "do that a lot to make it look like a better deal" . I used you once and that is more than I should have
25 Mar 2016
Pros: Car clean, new, in good condition. When I had a problem in the garage, staff guy easy to find and helpful
Cons: Took me a while to figure out how to open the gas tank door. A little run down on features might have been nice.
8 Nov 2016
Got me from A to B
Pros: The car was clean and got me from point A to B!
Cons: My car wasn't ready at the promised time. As a result, I had to come back and pick it up. Just thankful that I was able to get a car.
28 Nov 2016
Pros: everything went well with the rental
Cons: BUT we thought we would pick it up at the airport!! that is what we plugged in on kayak! when we got there, they said the rental was for the city of ft Lauderdale, not the airport! they would not provide a shuttle to the rental office!! we paid $35 for a taxi!! I will think long and hard about using kayak or budget again!
Cons: Kayak did not book me at the airport! I guess they don't understand where people are. I had to take a larger car for twice the money because it would have been even more if I had to take a taxi to an unknown destination in the city! I won't use kayak again.
28 Nov 2016
Car was not ready at pickup time! Avoid Enterprise
Pros: Nothing, I did not get the car class I reserved and waited for more than an hour after my reserved pickup time to get a car.
Cons: They kept me more than an hour waiting an explained that Enterprise frequently rents mor cars than they actually have. The told me "that's just the way it is."